Our client is seeking a highly accountable and proactive professional to support Technology Operations, with a focus on workforce management, contractor lifecycle oversight, project financial operations, and system administration.
This role is critical to improving operational efficiency and ensuring technology processes effectively support business objectives. The ideal candidate is analytical, detail-oriented, and systems-minded, with the ability to work autonomously, identify improvement opportunities, and drive operational enhancements.
Key Responsibilities
Workforce & Staffing Operations
- Support workforce planning, staffing strategy, and resource capacity tracking
- Manage the full contractor lifecycle (onboarding, extensions, renewals, offboarding)
- Oversee vendor contracts and Statements of Work (SOWs) to ensure compliance
- Support onboarding processes aligned with financial and operational procedures
Financial & Project Operations
- Review and approve timesheets
- Create purchase requisitions and process invoices in Workday
- Ensure proper financial categorization (Opex/Capex)
- Support budgeting, forecasting, and financial reporting for technology initiatives
- Monitor project financial performance and recommend corrective actions
Systems Administration & Reporting
- Administer systems including Workday Financials, SharePoint, Power BI, and PowerApps
- Maintain and validate data across multiple systems
- Develop dashboards and reports for leadership insights and decision-making
- Provide system support and ensure data integrity
Process Improvement
- Translate business needs into technical and operational requirements
- Identify inefficiencies and implement process improvements
- Maintain documentation and develop training materials
- Provide strategic recommendations to IT leadership on operational enhancements
Required Qualifications
- 7+ years of experience in Technology Operations, Business Operations, Systems Administration, or Process Improvement
- Experience working within technology organizations and familiarity with SDLC and Agile methodologies
- Background in workforce planning, contractor lifecycle management, and vendor oversight
- Experience with ERP and reporting tools (Workday and Power BI preferred)
- Knowledge of budgeting, forecasting, financial reporting, and capitalized expenditures
- Advanced Excel and PowerPoint skills
- Strong analytical, problem-solving, and communication abilities
- Highly organized, detail-oriented, and collaborative with a continuous improvement mindset
