Job Title: Manager, Business Operations
Organization: John Howard Society
Location: In Person, Victoria, BC
Job Type: Full-time, Permanent
Work hours: 40 hours, Mon - Fri, 8 am to 4:30 pm
Salary: $30.87- $35:00 per hour
Benefits: Employee Engagement Activities, Organization Events, Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, RRSP match
Who We Are:
John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.
What We Offer:
- Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and RRSP
- Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities.
- Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community.
- Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues.
- Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose.
Position Summary:
The Position reports to Director, Business and Corporate Services
We are looking for a strong and pro-active Manager, Business Operations to oversee the daily functioning and compliance of our corporate support systems across the organization. Acting as a bridge between corporate services and program teams, this role ensures operational best practices, document control, facilities compliance, and system integrations are uniformly applied.
The Manager drives continuous improvement initiatives, operational monitoring, and audit readiness to support organizational accountability, accreditation requirements, and risk mitigation. This role does not supervise program delivery staff or override program clinical/service decisions, however provides operational guidance and compliance support while establishing organizational standards that enable programs. The position is in-person with no opportunities to work remotely.
What You'll Be Doing:
Business Operations Management (30%)
- Lead daily business operations across administration, systems, facilities coordination, and operational services to ensure seamless corporate support.
- Implement and maintain standardized operational workflows, SOPs, and internal service delivery standards across departments and sites.
- Coordinate cross-functional operational needs and ensure consistent application of operational controls and safety protocols.
- Oversee facilities compliance documentation, inspection tracking, asset management, and emergency readiness across sites.
Program Compliance, Audit & Accreditation Support (20%)
- Conduct internal audits of program documentation, workflows, and files to ensure alignment with regulatory and accreditation standards.
- Monitor adherence to systems usage, documentation protocols, and compliance timelines; maintain audit trackers and dashboards.
- Provide coaching and guidance to program managers on closing audit gaps, implementing corrective actions, and standardizing practices.
- Develop audit tools, checklists, and monitoring frameworks to standardize documentation and operational practices across programs while identifying and mitigating systemic compliance risks.
- Support accreditation readiness and external audit preparation.
Systems Oversight & Data Integrity (20%)
- Monitor organizational systems to ensure proper usage, data accuracy, and compliance with documentation standards.
- Coordinate with system owners and vendors to troubleshoot and optimize operational platforms.
- Manage onboarding and training for staff on operational systems and generate system compliance reports.
Reporting & Performance Monitoring and Continuous Improvement (20%)
- Develop and maintain operational and compliance dashboards; produce audit summaries, variance reports, and KPI tracking aligned with CARF and internal standards.
- Identify workflow and compliance gaps; lead process improvement initiatives and change management efforts.
- Prepare operational briefs and variance reports while supporting the Director's reporting requirements.
- Build and implement standardized tools, templates, and workflows to enhance operational efficiency and risk management.
People Management (10%)
- Supervise team by assigning and monitoring operational workload, conducting performance reviews, and providing support and guidance to team members.
- Oversee team activities in accordance with organizational policies, procedures, and collective bargaining agreements.
- Coach, mentor, and manage performance to foster team development, focusing on enhancing staff capabilities.
- Hire, supervise, evaluate, transfer, and terminate employees and contractors as needed, in compliance with relevant agreements and policies.
Perform other duties and projects as required and not limited to the responsibilities as mentioned.
*The assigned percentage of job responsibilities may vary based on organizational and operational priorities.
What We’re Looking For:
Must have Qualifications:
- Bachelor’s degree in Business Administration, Public Administration, or a related field preferred.
- Minimum of 5 years of experience managing operations, compliance, or audit processes; experience in multi-site human services or nonprofit organizations is strongly preferred.
- Experience supporting compliance, regulatory audits, accreditation processes, or documentation standards.
- Proficient in verbal and written English at a professional level, with excellent communication and interpersonal abilities.
- High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint).
- Criminal Record Check.
- Emergency First Aid certification is an asset.
- Ability to manage confidential and sensitive information effectively and possess strong integrity.
Good to have Qualifications:
- Emergency First Aid certification is an asset.
- Experience with file audits and regulatory or accreditation environments (e.g., CARF).
- Familiarity with community service programs, social supports, and referral networks is an asset.
Skills and Competencies:
- Audit & Compliance Expertise: Proven ability to implement compliance frameworks, conduct internal audits, and develop monitoring tools.
- Systems & Data Management: Knowledgeable in organizational systems, data integrity standards, and documentation protocols; adept at generating compliance and performance reports.
- Communication & Relationship Management: Able to collaborate across departments and influence improvements without direct program authority.
- Analytical & Reporting Skills: High-level documentation and report writing competency; able to interpret data and provide recommendations.
- Leadership & Coaching: Experienced in supervising staff, leading teams through change management, and developing operational capability.
- Continuous Improvement Mindset: Proactive in identifying workflow gaps and leading process redesigns for efficiency and compliance.
Who You Are:
Are you a dynamic operations leader ready to make an impact? Do you thrive in a fast-paced environment and is passionate about operational excellence!
Here’s what describes you best:
- You are proactive. You take initiative and anticipate operational challenges before they arise.
- You are detail-oriented. You pay close attention to details to ensure compliance and accuracy in all aspects of operations.
- You are a strong communicator. You convey complex information clearly and effectively to diverse audiences.
- You are an analytical thinker. You possess strong problem-solving skills and can analyze data to drive informed decision-making.
- You are adaptable. You thrive in a fast-paced environment and can adjust to changing priorities and demands.
- You are a collaborative team player. You work well with cross-functional teams, fostering cooperation and unity to achieve common goals.
- You are innovative. You are open to new ideas and approaches that enhance operational efficiency and effectiveness.
- You are mentorship-oriented. You enjoy coaching and developing team members to reach their full potential.
- You demonstrate integrity and accountability. You uphold high ethical standards and take responsibility for your actions and decisions.
- You are resilient. You maintain composure under pressure and remain focused on achieving objectives even in challenging circumstances.
- You are goal-oriented. You are driven by achieving operational excellence and alignment with organizational goals.
- You are systems savvy. You are comfortable with technology and databases, with a willingness to learn new systems and processes.
Ready to Make a Positive Impact?
If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!
Please submit your application using the link - Manager, Business Operations at John Howard Society of Victoria. Submission deadline is March 12, 2026 and we’ll be reviewing applications on an ongoing basis until the position is filled. So don’t wait—apply today and take the next step in your journey with us!
