ANF is seeking a Business Systems Lead. This role is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC (ANF's ERP), ensuring seamless operation for both enterprise users and field teams. This role plays a key part in system configurations, security setups, user support, and data accuracy. A major aspect of this role is supporting CMiC, which is critical for project management, accounting, and field operations. This includes assisting field users with mobile access, troubleshooting system issues, and ensuring enterprise-wide adoption of CMiC.
Why Join Us?
We are a growing Company serving the South Florida Market for over 40 years. We are dynamic, innovative and focused on delivering our clients successful and on-time projects looking for dedicated individuals seeking opportunities to become a vital part of a team that truly values all construction project management has to offer. At ANF Group, we are committed to building exceptional projects and fostering a work environment where innovation, collaboration, and professionalism thrive.
Company Benefits:
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional development and growth
Responsibilities include:
- Provide hands-on support for CMiC users across enterprise and field teams.
- Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance.
- Manage user accounts, security settings, and system access for CMiC.
- Assist with CMiC configurations, module updates, and troubleshooting.
- Serve as the primary point of contact for CMiC-related issues and escalate when needed.
- Help field teams troubleshoot CMiC mobile and on-site system access issues.
- Train field and office users on CMiC best practices and functionality.
- Work closely with project managers and site teams to ensure CMiC workflows run smoothly.
- Support business units in leveraging CMiC for project tracking, cost management, and reporting.
- Provide technical assistance and training for CMiC and other business applications.
- Develop and maintain user guides, documentation, knowledges bases, and troubleshooting FAQs.
- Assist in onboarding new employees with CMiC system training and account setup.
- Identify opportunities to streamline CMiC workflows and improve user efficiency.
- Assist in testing, updating, and rolling out new CMiC features or system upgrades.
- Work with IT and business leaders to ensure CMiC is optimized for enterprise and field use.
- Work closely with IT, finance, and operations teams to support business system needs.
- Coordinate with CMiC support and vendors to troubleshoot and resolve system issues.
- Assist in gathering and documenting business requirements for future system enhancements.
- Major incident management and companywide communication.
Qualifications
Education:
- Bachelor’s degree in Information Systems, Business, or a related field.
Experience:
- 3-5 years of experience in business systems support, IT support, or system administration.
- Hands-on experience with CMiC highly preferred.
- Experience troubleshooting ERP systems, business applications, and integrations.
- Ability to support both enterprise users and field teams in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Experience with user training, documentation, and IT coordination.
- Excellent communication skills and ability to work with cross-functional teams.
- Proficiency in Microsoft applications (Excel, Word, Outlook, Power BI is a plus).
The Business Systems Lead plays a critical role in supporting CMiC for both enterprise and field operations, ensuring seamless system functionality and user adoption. This role provides an opportunity to develop expertise in CMiC system administration, security management, and business process improvements. This role will also contribute to business systems enhancements, operational technology initiatives, and IT project management opportunities across the organization.
Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.
**Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.
