Senior Director of Revenue Operations
All Star Healthcare Solutions is looking for dedicated, energetic, and hardworking individuals to join a highly successful and rapidly growing healthcare staffing organization. Our culture is professional, fast‑paced, and deeply people‑centric. We deliver exceptional service in a people‑first environment and take pride in supporting our Providers, Clients, and Community—while also investing in the personal, professional, and financial goals of our team members.
As a Sun‑Sentinel Top Places to Work recipient, All Star is the team to join if you’re seeking specialized development, competitive pay, strong benefits, and meaningful career expansion in a fun, collaborative, high‑performance environment.
Essential Duties & Responsibilities
Sales Operations Leadership
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Lead and evolve the end‑to‑end sales and placement operations strategy supporting the locum tenens staffing model.
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Serve as a strategic advisor to Sales and Finance executives, driving placement accuracy, pay and invoice integrity, cost recovery, and scalable performance management.
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Design, implement, and enforce scalable processes that support rapid growth while maintaining speed, compliance, and operational consistency.
Placement Operations Enablement
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Optimize workflows across scheduling, contract and rate setup, time & expense management, and assignment lifecycle operations to support business KPIs.
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Ensure operational data is complete, accurate, and aligned across CRM, timekeeping, payroll, and billing systems.
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Strengthen cross‑system data integrity to reduce errors, rework, and revenue leakage.
Time, Expense & Invoicing Ownership
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Maintain full ownership of timely and accurate time and expense processes—from provider submission through approval and posting.
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Ensure tight linkage between time worked, reimbursable expenses, provider pay, and client invoicing to eliminate discrepancies and downstream corrections.
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Partner with Finance and Payroll to ensure:
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Accurate provider compensation
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Accurate, compliant, and timely client invoices
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Clear audit trails across time, expense, and billing records
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Establish controls, SLAs, and exception‑management processes to reduce revenue leakage and payment delays.
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Identify operational risks and communicate mitigation strategies to executive leadership.
Cross‑Functional Leadership
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Lead, mentor, and scale a high‑performing Sales & Performance Operations organization, including managers and individual contributors.
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Partner closely with Sales, Finance, Legal, Compliance, IT, and Operations to ensure regulatory, contractual, and operational alignment.
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Foster a culture of accountability, continuous improvement, and operational excellence.
Knowledge, Skills & Abilities
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Deep understanding of the interdependencies between sales, placement operations, timekeeping, expense reimbursement, payroll, and billing.
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Demonstrated ability to design scalable processes and lead cross‑functional change.
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Strong analytical, communication, and stakeholder‑management skills.
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Ability to influence at all levels and drive alignment across diverse teams.
Education & Experience
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8–12+ years of experience in Sales Operations, Revenue Operations, or Business Operations—preferably within healthcare staffing, locum tenens, or professional services.
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Proven experience supporting placement‑based or services‑based revenue models (time, expense, payroll, invoicing).
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Experience with revenue leakage prevention strongly preferred.
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Strong systems experience (CRM, time & expense platforms, billing/payroll integrations). Salesforce or similar CRM preferred.
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Experience leading invoice accuracy initiatives and audit readiness a plus.
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Demonstrated success leading and developing teams at the Director or Senior Director level.
