Company
Qualcomm Technologies, Inc.
Job Area
Sales, Business Development & Marketing Group, Sales, Business Development & Marketing Group > Sales Operations
General Summary
We are seeking a Senior Business Process Analyst to join our Global Commercial Operations Organization. This is a business-facing role that partners closely with cross-functional stakeholders (Sales, Operations, Finance, and IT) to improve business processes and translate business needs into clear requirements that can be delivered through enterprise systems and reporting solutions.
The ideal candidate is a strong business analyst who can drive requirements from discovery to delivery—including user stories, documentation, testing/UAT, training enablement, and adoption—while also demonstrating the potential to grow into deeper ownership of business questions and analytical insight over time.
This is an office-based position located in San Diego, CA and is expected to comply with the company's onsite work policy.
This is a U.S. based position and is not eligible for visa sponsorship.
Key Responsibilities
Business Analysis & Delivery Execution
- Lead end-to-end requirements discovery: facilitate stakeholder interviews/workshops, map current vs. future state processes, and define business outcomes.
- Translate business needs into clear, testable requirements (e.g., functional requirements, user stories, acceptance criteria) that enable efficient delivery and reduce rework.
- Partner with IT/product teams to refine scope, manage dependencies, and support backlog/work planning using standard Agile tools and practices.
Process Improvement (Pipeline / Forecasting / Planning Alignment)
- Support process definition and continuous improvement for commercial workflows (e.g., pipeline governance, forecasting alignment, reporting workflows) by identifying gaps, root causes, and improvement opportunities.
- Design and support analyses that reconcile commercial signals across stakeholders (e.g., opportunity pipeline, forecasts, and planning/execution needs) to improve decision quality and operational rhythm.
Testing, Validation & Readiness
- Plan and execute User Acceptance Testing (UAT): define test scenarios, coordinate business testers, triage issues, and validate that solutions meet requirements prior to release.
- Ensure data quality and integrity for reporting and operational use: analyze large inter-related datasets, validate logic, and drive resolution of data defects.
Enablement & Change Adoption
- Develop and deliver training, job aids, and desktop procedures to enable adoption across a global stakeholder base.
- Communicate changes clearly and concisely to audiences with varied technical backgrounds; support post-release stabilization and continuous improvement.
Required Qualifications
- Demonstrated experience in business analysis / business process analysis delivering cross-functional initiatives from requirements through rollout (including documentation and UAT).
- Experience with CRM/platform workflows (Salesforce or similar) from a process, reporting, training, and user enablement perspective.
- Experience supporting pipeline and/or forecasting related processes, including analysis that helps align stakeholders and improve decision-making.
- Strong proficiency with Agile delivery tooling, including Jira (work management) and Confluence (requirements documentation / knowledge base).
- Hands-on experience with Power BI or Tableau (must) for dashboards, reporting, or analytics support (advanced analyst level).
- Strong data skills: comfort working with large inter-related datasets for analysis, cleanup/validation, and explaining interdependence across data sources.
- Advanced Microsoft Excel proficiency (must): hands‑on professional experience using PivotTables, structured tables, and large workbooks to analyze and summarize complex datasets; able to convert analysis into executive‑ready insights and recommendations under tight timelines.
- Excellent written and verbal communication skills; ability to influence and build alignment across functions and levels.
Minimum Qualifications
- Bachelor's degree and 3+ years of Sales Operations or related work experience.
OR
Associate's degree and 5+ years of Sales Operations or related work experience.
OR
High School Diploma or equivalent and 7+ years of Sales Operations or related work experience.
- Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.
Preferred Qualifications
- Bachelor's degree in Business Administration/Management, Economics, or related field.
- Power BI experience.
- Exposure to Python for analytics, data preparation, or automation of validation checks.
- Experience creating training materials/SOPs for enterprise tools and supporting global user communities.
- Familiarity with data governance concepts (quality standards, validation controls, and scalable reporting practices).
Skills & Attributes (What Success Looks Like)
- Structured problem solving: can break ambiguous asks into clear requirements and measurable outcomes.
- Execution + ownership mindset: independently drives items to closure while keeping stakeholders aligned.
- Data-driven judgment: comfortable validating assumptions with data and explaining the rationale behind recommendations.
- Enablement orientation: builds simple documentation and training that reduces friction and increases adoption.
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
Pay Range And Other Compensation & Benefits
$84,000.00 - $126,000.00
The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.
