Job Description
HealthPartners is currently hiring a
Sales Operations Specialist. The Sales Operations Specialist supports the execution of strategies that enhance the operational efficiency, data quality, and effectiveness of the Commercial Markets group sales teams across the organization. This role partners closely with Sales, Product & Marketing Innovations, Underwriting and other operational areas to design, implement and sustain scalable sales processes, systems, reporting, and training.
Reporting to the Director, Sales Operations, Staff Development and Education, the Specialist plays a critical role in maintaining consistent operational support and will join a collaborative team of other Sales Operations Specialists.
Required Qualifications
- Bachelor’s degree or equivalent combination of education and relevant experience
- Four (4) years of experience in sales operations, sales account management, customer service, or a related role involving process execution and design, systems usage or support, and cross functional collaboration
- Strong aptitude for business systems and technology, with experience supporting, documenting or optimizing systems used by sales or customer-facing teams.
- Demonstrated ability to translate business needs into clear processes, documentation, and training for end users.
- Strong project management, organizational, problem solving and analytical skills
- Collaborative work orientation and collegial working relationships
- Ability to work in a fast paced, customer service environment.
- Ability to work well as part of a team.
- Ability to maintain confidentiality and manage sensitive and confidential information.
- Execution of a Confidentiality and Non-Solicitation Agreement
Preferred Qualifications
- Experience supporting complex customers, accounts, or multi-stakeholder sales processes.
- Outstanding interpersonal and communication skills
- Commitment to exemplary customer service and quality
- Experience with Microsoft products, including Power BI and Copilot or other analytics and productivity tools.
- Experience supporting CRM or sales enablement platforms.
- Experience developing reports, dashboards, or insights used to manage sales performance or customer experience.
- Experience in supporting training, onboarding or change-management for sales teams.
Hours/Location:
- M-F; core business hours
- This position operates in a hybrid work model, with an expectation to work onsite approximately one day per week, with occasional additional in‑office days as needed for department meetings.
Responsibilities
- Design, implement, and continuously improve sales processes that support complex customers, scalable growth, and a strong seller and customer experience.
- Serve as a business lead and subject matter expert for key sales systems and tools, including CRM and sales enablement platforms (e.g., CARS, Seismic, GDF, Purchaser Portals), partnering with technical teams on enhancements, testing, documentation, and issue resolution.
- Leverage reporting and analytics to support Sales decision‑making, including identifying reporting needs, and ensuring the accuracy, integrity, and usability of sales performance and customer experience data.
- Utilize Microsoft tools, including Power BI and Microsoft Copilot, to improve reporting, insights, productivity, and operational efficiency across Sales Operations workflows.
- Develop and deliver sales communications, training materials, onboarding resources, and job aids to drive adoption of processes, systems, and tools.
- Monitor compliance with critical sales processes and applicable regulatory requirements through reporting, auditing, and analysis; recommend and implement improvements as needed.
- Partner cross‑functionally with Sales, Marketing, Underwriting, Product & Market Innovations, and other operational teams to align processes, systems, and best practices.
- Represent Sales in operational meetings, enterprise initiatives, and cross‑functional projects.
- Contribute to strategic planning and business continuity efforts.
- Other Sales Operations projects and initiatives assigned.
About Us
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed To Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
