Arlo Hotels, an independent lifestyle hotel brand, is seeking a Sales Operations Manager based out of the HQ office to support our Manhattan portfolio. This is a portfolio-based operational leadership role designed to strengthen execution, drive process efficiency, and standardize sales workflows across properties.
It is a hands-on operational position responsible for improving booking accuracy, reducing process gaps, and creating structure behind the scenes so Sales leaders can remain focused on revenue generation and client relationships.
The Sales Operations Manager will partner closely with Sales, Revenue, Front Office, and Finance and will report to the Head of Sales.
The role exists to bring consistency, accountability, to how Sales executes across the Manhattan portfolio.
RESPONSIBILITIES AND AUTHORITIES:
Manage all 5-9 room bookings across NYC hotels
Support negotiated transient and one-off corporate reservations
Oversee airline inventory and allocations (Midtown focus)
Support group rooming list updates after initial Sales & Service entry
Act as operational escalation point for reservation-related issues
Corporate & Group Sales Support
Support with new NG and AMB account setup and rate loading
Track corporate production and support account reporting
Support group commission tracking and ensure alignment with Finance
Support follow-up and tracking of Front Desk Referral & Lead Capture leads
Ensure corporate booking processes are streamlined and consistent
Coordinate W9 documentation and billing clarifications
Act as secondary operational point person for group-related reservation issues
Support month-end reporting preparation for Executive Leadership and Ownership
Airline Segment Oversight
- Manage airline allocations and booking adjustments
- Ensure rate integrity and inventory alignment
- Partner with Revenue when demand shifts require adjustments
Third-Party Reservations Oversight
- Guide the third-party reservations team
- Establish clear SOPs and quality standards
- Monitor response times and booking accuracy
- Identify opportunities to expand this team for additional support
- Serve as liaison between Sales and external reservation support
REQUIREMENTS:
Education:
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
1-2 years of hotel sales, sales operations, or reservations experience required
College or university degree
Experience Supporting Corporate And Group Segments Required
Multi-property or portfolio experience preferred
Prior experience in a Sales Coordinator or similar commercial support role strongly preferred
Experience working in a fast paced, innovative, lifestyle brand is a plus, with ability to move quickly by being adaptable, proactive and ready to wear multiple hats is key to thriving
Highly organized and detail-oriented
Knowledge:
Knowledge of general hotel operations
Strong working knowledge of Opera Cloud PMS required
Experience With Delphi S&C And Lanyon Preferred
Strong proficiency in Microsoft Office
Knowledge of general administrative duties
Knowledge of Opera Cloud PMS, Delphi S&C, Lanyon and other hotel software systems
Familiarity with commission processes and rate loading procedures
Salary:
