CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world’s leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. 10 out of the top 12 CPG brands work with us, including Coca-Cola, Nestle, Colgate-Palmolive, and Mondelez. We’ve raised over $200M from some of the top investors including SoftBank, Insight Partners, and Madrona. Learn more at commerceiq.ai.
The Role:
The Head of Revenue Operations is a key leadership role responsible for driving execution and continuous improvement across the end-to-end revenue engine, spanning Sales, Customer Success, Marketing, and Partnerships. Specifically, this role will also lead our Customer Success Operations team.
This player coach will partner closely with GTM leadership and Finance to support predictable growth, improve operational rigor, and deliver actionable insights that inform decision-making. The role balances strategic thinking with hands-on ownership, helping CommerceIQ scale its revenue operations as the business grows.
You will work with GTM leaders to translate strategy into execution, diagnose performance issues, implement scalable processes, and support initiatives that help CommerceIQ win in the CPG and retail ecommerce ecosystem.
Location / Travel:
- This is an onsite role and candidates will need to be located in the San Francisco Bay Area, CA
- Limited travel required for offsites and reviews
What You'll Do:
Revenue Planning & GTM Execution
- Partner with GTM and Finance leaders to support annual and quarterly revenue planning, including segmentation, quota support, headcount planning, and territory design.
- Analyze performance trends and surface insights to inform GTM decisions and trade-offs.
- Support alignment across Sales, Marketing, and Customer Success by translating strategic priorities into operational plans.
Systems, Tooling & Operational Excellence
- Own and optimize key GTM systems (Salesforce, CPQ, Customer Success tools, marketing automation) to ensure usability, data hygiene, and scalability.
- Build and maintain workflows, playbooks, forecasting processes, and pipeline standards to drive consistent execution.
- Identify opportunities for automation and improved data quality to increase team efficiency and visibility.
Forecasting, Insights & Performance Management
- Run weekly, monthly, and quarterly reporting and business reviews, tracking KPIs and highlighting risks and opportunities.
- Serve as a trusted partner on revenue analytics, including pipeline health, customer segmentation, renewals, churn, and product attach.
- Partner with Sales and Customer Success leaders to improve forecast accuracy, deal inspection, and renewal visibility.
Commercial Governance & Deal Support
- Support commercial policies, pricing frameworks, and approval workflows to improve deal quality and velocity.
- Assist with deal reviews and complex opportunities by providing analysis, modeling, and recommendations.
- Partner with Sales leadership to improve deal qualification and inspection rigor.
Cross-Functional Collaboration
- Work closely with Marketing, Finance, Sales, and Customer Success to ensure GTM initiatives are well-coordinated and effectively executed.
- Lead through influence, building strong relationships to drive adoption of processes and tools across teams.
- Contribute to a strong operating cadence and culture of accountability within the GTM organization.
What You'll Bring:
- 8-12+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy roles, with 3+ years in a people leadership or senior IC role.
- Experience in SaaS, retail ecommerce, or CPG-adjacent technology strongly preferred.
- Proven ability to scale and improve GTM processes in a growing or changing environment.
- Strong expertise in Salesforce and modern RevOps tooling, with solid analytical, modeling, and reporting skills.
- Excellent communication skills, with experience influencing Directors and VPs through data and insight.
- Comfort operating in a fast-paced, ambiguous environment, balancing strategy with hands-on execution.
Compensation and Benefits:
The typical base pay range for this role across the US is: $150,000 - $210,000/per year.
This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.
Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:
- Comprehensive medical, vision, and dental coverage
- A 401(k)-retirement plan
- Short & long-term disability insurance
- Life insurance
- Paid parental leave
- Monthly reimbursements for gym, phone, and internet
- 10+ paid company holidays in each calendar year and unlimited PTO
Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
