Reporting Structure
This position will report directly to the Regional Vice President of Client Results.
The Work
The Sales Operations Specialist (SOS) at iMethods plays a critical role in supporting the management and improvement of business operations. This role focuses on optimizing client engagement, enhancing operational processes, and providing strategic sales support. The Specialist will work with the client(s), requiring direct engagement, reporting, and potential travel for key events.
Key Responsibilities will include:
• Evaluate and improve processes related to client engagement and sales operations, identifying areas for increased efficiency and effectiveness.
• Act as a strategic advisor to clients, ensuring their operational needs align with business objectives and providing solutions to complex challenges.
• Develop, interpret, and communicate critical sales performance reports and insights to support strategic decision-making by senior leadership.
• Oversee and maintain sales-related technology systems, including CRM platforms, ensuring optimal system usage and integration.
• Manage high-level client and sales-related tasks, prioritizing and delegating assignments to support organizational goals.
• Lead the training of new sales team members on operational tools and best practices, driving process consistency across the organization.
• Analyze and resolve operational issues with minimal supervision, making independent decisions that can impact business operations.
• Manage and optimize the sales calendar to support strategic sales initiatives and resource allocation.
• Partner with sales, marketing, and operations teams to align objectives and support strategic business initiatives.
• Collaborate with the Quality and Experience team to monitor survey results.
• Support the Account Executive with administrative functions to ensure proper on time deliverables to the client(s).
• Support sales operations process as needed.
We’re Looking for Someone Who:
• Is detail-oriented with excellent organizational skills, ability to multitask, work independently and maintain self-discipline
• Excellent time management skills and ability to increase efficiency over time
• Possesses strong communication skills (both oral and written)
• Has a customer-focused attitude to work through issues in a fast-paced environment
• Obtains creative problem-solving skills and can anticipate issues and come up with respective solutions
• Has high emotional intelligence to understand company needs, employee goodwill, client needs and public image
• A wide degree of creativity and latitude
• Ability and willingness to take on special projects as needed
• Exceptional communication skills with the ability to convey complex information clearly and persuasively.
• Strong analytical and problem-solving capabilities, with a focus on strategic decision-making.
• Advanced organizational and project management skills, capable of managing multiple high-priority tasks.
• Ability to exercise discretion and independent judgment on matters of significance, demonstrating a proactive and solutions-oriented approach.
• Proficiency in Microsoft Office Suite, CRM software, and data analysis tools.
Required Education and Work Experience:
• Bachelor’s degree in business or related field; or equivalent combination of education and/or work experience
• 1-3 years of experience in sales operations, client services, or a related role, ideally within a staffing or recruitment environment.
• Experience with CRM and data analysis tools; strong technical acumen.
Compensation:
• Competitive base salary and quarterly bonus structure.
• Generous incentive program.
• Generous health benefits.
• Generous vacation, holiday and family leave policies.
Our firm offers you the potential to build something new and exciting upon an already established foundation of the last 20 years. This position will provide an executive level opportunity to have a seat at the table on all strategic initiatives of iMethods. We believe in building a sustainable future for iMethods and we believe that you will play a
vital role in the construction of that future.
iMethods is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
