About Copado
Copado is the #1 DevOps Platform for Salesforce and the Cloud. We harness the power of native CI/CD and Robotic Testing to drive digital transformation for 1,000+ of the most innovative brands on the planet — from Coca-Cola to eBay to Volkswagen. Our low-code platform unites non-technical admins and pro-code developers on the same system and empowers enterprises to scale end-to-end software delivery across multi-cloud environments. The impact on your business? 20X faster releases, 94% fewer production bugs and 46% more Salesforce ROI. The impact on your team? No more late nights, weekend war rooms or stressful release days.
Brief Summary Of Role
We are seeking an enthusiastic and driven Salesforce Administrator & CPQ Specialist to join our dynamic and growing team within the Business Office. This hybrid role is ideal for an individual with 3+ years of hands-on experience in the Salesforce ecosystem.
You will be instrumental in developing custom CPQ solutions, providing essential Admin support, and managing the day-to-day health of our platform. This position is critical to freeing up the time of our Salesforce Product Owner & CPQ Admin, allowing them to focus on complex, strategic work.
Key Responsibilities
- Implement and manage standard Salesforce configuration, including objects, fields, page layouts, validation rules, assignment rules, and security profiles/permission sets.
- Design, build, and optimize business processes using Salesforce Flow (Screen Flows, Record-Triggered Flows) and maintain legacy Process Builder/Workflow Rules.
- Manage user setup, profiles, roles, security settings, and licensing, ensuring appropriate access controls are maintained.
- Serve as the first point of contact for end-user support, troubleshoot issues, manage the user support queue, and train end-users on new features or processes.
- Assist with data loading, data cleansing, and ensuring data integrity across the platform using tools like Data Loader.
- Work closely with Business Analysts and other stakeholders to gather requirements and propose effective, balanced solutions (declarative vs. programmatic).
- Brainstorm and prototype new concepts and approaches quickly, turning prototypes into real time
- Work with the product owner and business analysts to meet the expectations of our internal stakeholders, while at the same time continuing to innovate
- Be a team player in a highly collaborative environment
- Quality — demonstrate accuracy, thoroughness, and attention to detail at all times; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work and ensure quality
- Quantity — meet productivity standards; complete work in a timely manner; strive and offer help when needed
- Dependability — follow instructions; respond to your team; take responsibility for your own actions; keep commitments; complete tasks on time or notify the appropriate person with an alternate plan
- Innovation — display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas
- Teamwork — balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; support everyone's efforts to succeed
Required Qualifications & Experience
- Bachelor’s degree or higher in Computer Science or equivalent
- 3+ years of professional development and/or administration experience within the Salesforce platform.
- Demonstrated proficiency in core Salesforce Administration tasks, including user management, security setup, reporting, and dashboard creation.
- Proven experience with CPQ configuration and functionality
- Strong, recent experience designing complex business processes using Salesforce Flow.
- Strong grasp of the Salesforce data model, security model, and experience with standard declarative automation tools.
- Active Salesforce Administrator (ADM 201) certification is required or highly preferred. Salesforce Platform Developer I (PDI) is also highly preferred.
- Experience with version control systems (e.g., Git) and deployment methodologies.
- Excellent problem-solving abilities, a customer service-oriented approach to support, and strong written/verbal communication.
- Strong knowledge of Lightning experience (LWC)
- Experience working with Agile/Scrum methodology
- Ambitious, driven, and talented individual who wants to work on significant, game-changing problems
Preferred
- Salesforce CPQ Specialist certification strongly preferred
- Superbadge of LEX is preferred
- Experience with Salesforce Sandboxes and Release Management best practices.
- Experience with Sales Cloud, Service Cloud, or Community Cloud.
