Role at a Glance
We are seeking a Manager, Revenue Operations to lead and evolve our billing, accounts receivable, and revenue recognition functions during an exciting period of transformation. This role is ideal for a driven, collaborative leader who enjoys implementing meaningful process improvements and influencing others to adopt new ways of working.
As we undergo an ERP implementation and explore automation through AI-enabled tools, this role will play a critical part in strengthening revenue processes, improving cash flow, and partnering with business leaders to ensure accurate and timely revenue recognition. You will lead a team of Project Accountants and AR Coordinators and act as a key bridge between Finance and our business operations.
Why This Role Matters
Revenue Operations sits at the heart of our business. In this role, you will:
- Ensure accurate and timely billing and revenue recognition
- Improve cash collection and reduce Days Sales Outstanding (DSO)
- Strengthen credit practices and client risk management
- Bring clarity, consistency, and accountability to revenue and billing processes
- Champion process improvements, automation, and AI enabled solutions
- Develop and mentor a high performing team
- Help shape how we operate in a new ERP environment
If you thrive in change, enjoy problem solving, and are energized by building strong teams and scalable processes, this role offers a meaningful opportunity to make an impact.
What You Will Do
Leadership & Team Development
- Lead, coach, and develop a team of Project Accountants and AR Coordinators
- Foster a culture of accountability, collaboration, and continuous improvement
- Set clear expectations, deadlines, and priorities, and ensure follow through
Billing & Accounts Receivable Oversight
- Oversee the end to end billing process to ensure accurate, timely invoices are issued in accordance with contracts and project progress
- Monitor collections and collaborate with internal stakeholders to resolve disputes and accelerate cash receipts
- Drive initiatives to continuously improve credit and collections processes that reduce DSO and improve cash flow predictability
Revenue Review & Financial Insight
- Review monthly revenue results with business and project leaders to identify errors, variances, or unusual trends
- Apply judgment to ensure revenue aligns with standard accounting policies and contractual terms
- Analyze complex spreadsheets, identify inconsistencies, and proactively question unexpected results
Process Improvement & Change Leadership
- Identify gaps, inefficiencies, and risks in current revenue, billing, and AR processes
- Design and implement process improvements that scale with the business
- Act as a change champion during ERP implementation—helping teams adapt, adopt, and succeed
- Partner cross functionally to ensure data integrity, clear workflows, and consistent practices
What you bring to the table
Experience & Technical Skills
- Proven experience leading a billing and/or accounts receivable team
- Bachelor’s degree in business administration, Finance, Marketing, Economics, or a related field required; MBA or advanced degree is a plus.
- 5–8+ years of experience in Revenue Operations, Sales Operations, Business Operations, or related roles, with at least 2–3 years in a leadership or managerial capacity.
- Strong accounting knowledge and understanding of standard accounting policies
- Advanced Excel skills with the ability to analyze complex data, identify anomalies, and question unexpected results
- Experience in Architecture, Engineering, or professional services is a strong asset
- Exposure to ERP implementations or system transformations is highly desirable
Leadership & Mindset
- A natural influencer who brings people along through change
- Process oriented, analytical, and comfortable challenging the status quo
- Comfortable holding teams accountable to deadlines and commitments
- Curious and forward thinking, with interest in automation, AI, and continuous improvement
- Passionate about developing people and helping team members perform at their best
Life at WalterFedy
As a national, innovative, multi-discipline design and construction collective, our ambition goes beyond great design – we are here to enhance the world around us. We need a team of agile, ambitious, and big-picture thinkers who share our drive to harness our collective talents to do something bigger.
Our team is made up of the industry's best. We share a common commitment to questioning the ordinary, infusing everything we do with creativity, and challenging our industry to redefine what’s possible.
Join us as we move past working for a living, and toward building better communities with smart, influential design.
How to Apply
Please apply with your resume and use the link at the top of this page. You will be redirected to our internal application platform.
WalterFedy strives to create a culture of inclusivity and diversity. We strongly encourage applications from all qualified individuals, including those from groups traditionally underrepresented in the workforce. We are committed to equal opportunity hiring practice and will not discriminate on the basis of race, religion, colour, creed, national origin, citizenship, status, age, sex, gender identity/expression, marital or domestic partnership status, or disability.
Should you require an accommodation to participate in the application process, please contact hr@walterfedy.com or call 519-576-2150.
Thank you for your interest in WalterFedy!
Please note that we utilize AI-powered tools to enhance our recruitment process. These tools assist us in managing applications efficiently and ensuring a fair evaluation of all candidates. Rest assured, every application is reviewed by our recruitment team, and AI is used to support, not replace, our human decision-making.
