Business Operations Manager

Texas Affiliation of Affordable Housing Providers • Full-time • Remote (Austin, Texas Metropolitan Area, US) • 4m ago

Company Description

The Texas Affiliation of Affordable Housing Providers (TAAHP) is a non-profit trade association dedicated to supporting the affordable housing industry. As a 501(c)(6) organization, TAAHP strives to increase the supply and quality of affordable housing for Texans with limited incomes and special needs. Through advocacy, education, and collaboration, TAAHP works to address housing challenges and promote innovative solutions. The organization represents a diverse network of housing providers and industry professionals across Texas.

The Role

The Operations Manager reports directly to the deputy executive director and works regularly with other staff. This position serves as the backbone to our organization and is responsible for effectively managing daily business operations and human resources.

You will manage day‑to‑day operations, own bookkeeping and financial processes, lead budgeting and investment planning, and ensure exceptional customer experiences. You’ll run cross‑functional meetings, drive continuous improvement, and partner with leadership to translate strategy into measurable results.

The Operations Manager wears multiple hats in administration, human resources management, and member development. This role requires strong skills in writing, problem-solving, and customer service while providing significant value to our members. This role is directly involved in coordinating board meeting documents, managing vendor contracts, and operating our member management database. The Operations Manager is also a key participant in various member-driven committees which expand our organization’s industry advocacy and effectiveness.

This position requires a customer friendly, diligent, and detail-oriented professional who can work with a small team of similarly driven team members. This role requires quick assessment and action on business needs, implements efficient systems, and engages members as customers.

Responsibilities:

Oversee daily operations to ensure efficient workflows, timely delivery, and high service levels.
Maintain accurate bookkeeping: reconcile accounts, manage AP/AR, prepare month‑end close, produce financial reports.
Lead budgeting, forecasting, cash‑flow management, and support investment analysis and capital planning.
Serve as primary point for customer service; design and implement processes that improve satisfaction and retention.
Plan and run regular meetings (budget reviews, board/leadership updates, committee meetings) with clear agendas, actions, and follow‑up.
Develop KPIs, track performance, and present actionable insights to leadership.
Implement process improvements, policy updates, and systems (accounting software, CRM, ops tools).
Manage vendors, contracts, and operational budgets.
Ensure implementation of strategic plan – including, but not limited to, follow up and engagement with strategic plan facilitator
Identify cost-cutting opportunities
Arrange travel and expense reimbursements for the staff
Serve as first-line hiring manager – reviewing resumes and conducting initial interviews for consideration by senior leadership
Coordinate benefits processing and onboarding for new staff members
Identify benefit opportunities to expand offerings
Analyze trends in compensation and benefits

Other

Manage/track correspondence, mail, shipping, and website inquiries
Coordinate preparation for board meetings and maintaining board minutes
Serve as a primary contact for members and prospective members
Develop and manage organizational calendars
Serve as a staff liaison for various assigned committees, including working with committee chairs to create meeting agendas and maintaining meeting minutes and action items.
Maintain phone and auto receptionist voicemail messages; holiday messages and out of office auto responders while also ensuring all staff are implementing when necessary
Manage and execute all membership invoicing
Other duties as assigned

EXPECTATIONS

Provide comprehensive administrative and operational support
Develop and implement organizational systems and procedures
Apply excellent time management skills and work prioritization
Be a self-starter and produce a quality work product with little direction on a regular and on-going basis
Exhibit acute problem-solving skills with ability to independently seek out and identify solutions
Exhibit responsive team-based support and facilitate a positive work environment
Detailed attention for operations and membership management
Apply a working knowledge of basic accounting, member database, and administrative management practices
Exhibit timely, excellent service, facilitation, and accommodation for members, customers, and staff
Proficiency in MS Office suite of products
Regularly attend industry conferences and workshops to stay abreast of the latest methods and tools that will enhance operational efficiency
Stay up-to-date with regular updates to current software, ensuring capitalization of new benefits & features where applicable
Maintain confidentiality in human resource and financial matters

Must‑have qualifications

Bachelor Degree in Business, Accounting, Finance, or related field.
5+ years in operations, finance, or similar role; small‑to‑mid‑size business experience preferred.
Practical bookkeeping experience (QuickBooks), comfortable preparing month‑end close and basic financial statements.
Demonstrated budgeting and forecasting skills; experience supporting investment or capital decisions.
Strong customer service background with proven ability to resolve escalations.
Excellent meeting facilitation and communication skills; able to drive decisions and follow‑through.
Highly organized, detail‑oriented, and comfortable with both hands‑on tasks and strategic planning.
Proficient with Excel and common business software (accounting, CRM, project management).

Nice‑to‑have

Non-Profit Trade Association Experience
Experience with investment analysis, financial modeling, or managing small investment portfolios.
Certifications: CAE, CPA, CMA, or bookkeeping accreditation.

What we offer

Competitive salary + performance bonus
Health, dental, vision benefits; 401(k) with company match
Remote Work Environment
Generous PTO Plan
Professional development and growth opportunities
Small, collaborative team with clear impact and ownership

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