Business Operations Associate

Synectics Inc. • Contract • Devens, MA, US • $47 - $59 / hour • 1d ago

Key Responsibilities

The Business Operations Associate provides administrative and operational support to the CTD Strategy, Planning & Operations organization by coordinating procurement activities across capital equipment purchases, ad hoc laboratory supplies, contracts, invoicing, and spend tracking.
This role supports day‑to‑day procurement execution by ensuring requests are processed accurately, documentation is complete, and activities follow established procedures.
The coordinator works under the guidance of senior procurement and operations team members and serves as a key point of coordination between internal stakeholders and external vendors.
Capital Equipment Procurement Support
Coordinate capital equipment purchase requests by gathering required specifications, documentation, and approvals.
Support the collection of supplier quotations and route materials for review and approval by senior procurement staff.
Create and track purchase requisitions and purchase orders in accordance with internal procedures.
Track order status, delivery schedules, and installation milestones.
Coordinate communication between Lab Operations, Facilities, and vendors to support delivery and equipment readiness.
Ensure all procurement documentation aligns with internal capital approval and compliance processes.
Ad Hoc Laboratory Supply Procurement
Review laboratory supply requests for completeness, accuracy, and required approvals.
Execute purchase orders using approved suppliers, catalogs, and sourcing channels.
Track order fulfillment and follow up with suppliers to support timely delivery.
Maintain accurate records of orders, confirmations, and receipts.
Escalate discrepancies, fulfillment issues, or non‑standard requests to senior team members.
Invoice Processing & Reconciliation Support
Track invoice status and identify discrepancies related to pricing, quantities, or proof of receipt.
Support invoice reconciliation within Procure‑to‑Pay (P2P) systems.
Maintain invoice logs and supporting documentation.
Escalate unresolved invoice issues to procurement or finance partners for resolution.
Operational & Administrative Support
aintain organized procurement documentation to support audit readiness and compliance.
Support process adherence by following defined SOPs and escalation paths.
Assist senior procurement staff with special projects and initiatives as assigned.
Continuously learn procurement systems, policies, and best practices.
The coordinator will support procurement activities using enterprise systems and tools, with training provided as needed. Systems may include:
- Ariba (requisitioning and purchase orders)
- SAP (financial and vendor data)
- Icertis (contract tracking)
- SharePoint (documentation)
- Microsoft Office tools - Access and Outlook (tracking, reporting and communication)

Qualifications & Experience

Required Bachelor's degree in business administration, scientific discipline, or equivalent qualification
4-7 years' experience supporting procurement related activities or equivalent experience
Foundational experience or strong interest in procurement, operations, or supply chain support functions
Exposure to purchasing, invoicing, or financial processes preferred
Robust attention to detail and organizational skills to manage multiple priorities and adapt to shifting deadlines
Effective communication skills for collaboration across various teams
Proficiency in Microsoft Excel, Word, and email tools
Willingness to learn procurement systems and processes with guidance
Accurate and timely processing of procurement requests
Thorough and up-to-date documentation maintained
Effective coordination and communication among stakeholders
Strict adherence to established procedures and escalation protocols
Reliable execution and audit readiness
Working knowledge of ERP systems such as SAP and Ariba preferred
Strong organizational abilities and meticulous attention to detail
Excellence in verbal and written communication
Collaborative, service-oriented mindset
Comfort engaging with both technical and non-technical stakeholders

Benefits

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.