For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Position Summary
We’re looking for a collaborative and detail-oriented Manager, IT Business Operations, to support the financial and operational performance of our IT function. This is a hybrid role based in Toronto, offering the opportunity to work closely with cross-functional partners while maintaining flexibility.
In this role, you’ll play a key part in ensuring strong financial stewardship, operational efficiency, and process consistency across the IT department. You’ll oversee budgeting, forecasting, contract administration, and headcount planning, while supporting program coordination and communications. You’ll also be an important contributor to the strategic planning cycle and financial governance frameworks.
As a central connector between IT, Finance, HR, and internal stakeholders, you’ll help drive alignment, improve processes, and enable informed decision-making across the organization.
Vacancy status: This posting is for an existing position.
What You’ll Do
Financial Management & Analysis:
- Manage and oversee the IT operating budget, including annual planning and quarterly forecasts.
- Analyze monthly OPEX results, identify variances, and partner with Finance and IT leaders on adjustments.
- Prepare accruals and support financial reporting, ensuring accuracy and alignment with deadlines.
- Support purchase orders, invoicing, and expense tracking to ensure timely and accurate financial management.
- Act as a key liaison between IT and Finance for reporting, insights, and issue resolution.
Project & Program Support
- Support project and technology teams with financial tracking, forecasting, and variance management.
- Interpret financial reports, identify discrepancies, and help resolve issues.
- Communicate financial processes, reporting expectations, and updates to stakeholders.
- Contribute to program-level coordination, reporting, and communications related to budgets and delivery.
Contract Administration
- Support end-to-end contract processes, including execution, tracking, and renewals.
- Monitor vendor spend, contract timelines, and contractor terms to ensure alignment with budgets.
- Provide guidance on PO management and contract-related processes.
IT Operations & Planning
- Maintain IT organizational structures, including headcount tracking and position control.
- Act as a central point of contact for operational processes and issue resolution within IT.
- Participate in leadership forums to support reporting on key financial and operational metrics.
- Support strategic planning, budget development, and continuous improvement initiatives.
What You'll Bring
- 10+ years of experience in IT business operations, finance, or a related field.
- University degree in Business, Finance, Economics, or a related discipline.
- Experience supporting IT functions, including budgeting, contract management, and project delivery in a matrixed environment.
- Strong financial and analytical skills, with the ability to interpret data and provide actionable insights.
- Proven ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong collaboration and communication skills, with the ability to influence stakeholders across all levels.
- Demonstrated problem-solving and critical thinking capabilities.
- Experience with project management or continuous improvement methodologies (e.g., PMP, Six Sigma) is an asset.
Why Join Us?
At LifeLabs, you’ll be part of a collaborative, forward-thinking team driven by purpose and innovation. This role offers the opportunity to work at the intersection of technology, finance, and operations- helping to shape how our IT function delivers value across the organization.
You’ll partner with leaders across IT, Finance, and HR, contributing to strategic decision-making and continuous improvement initiatives. We believe in flexibility, inclusion, and continuous learning- creating an environment where your ideas are valued, your contributions make an impact, and your professional growth is supported.
What We Offer
Salary range: $96,255 - $122,727 CAD annually (commensurate with experience)
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
