Job Title: Technology & Operations Coordinator (Business Applications Support)
Salary Range: $40,000-45,000
COMPANY OVERVIEW
Paramount Home Group is a dynamic, high-performing real estate team headquartered in Tampa, Florida, with multiple expansion markets across the country. We support a large network of agents and internal teams across real estate, mortgage, and insurance operations.
Our organization relies heavily on systems, technology, and process to operate at a high level. We
move quickly, expect accountability, and prioritize efficiency in everything we do.
POSITION OVERVIEW
We are seeking a Technology & Operations Coordinator to directly support the Director of Business Applications. This role is responsible for assisting with day-to-day system management, agent support, onboarding, and operational execution across multiple platforms.
This is a hands-on, execution-focused role at the intersection of technology and operations. You will play a key role in keeping systems organized, supporting agents, and ensuring internal processes are followed and improved.
This is not a passive administrative role. You will be expected to think critically, solve problems, and take ownership of your work.
Key ResponsibilitiesTechnology & System Support
- Provide day-to-day support for platforms such as Follow Up Boss, Slack, Google Workspace, and other internal tools
- Troubleshoot system issues and resolve or escalate as needed
- Assist with user setup, permissions, and account access across platforms
- Maintain system organization and data accuracy
Onboarding & Offboarding
- Assist in onboarding new agents across all systems and platforms
- Ensure accounts are properly created, configured, and verified
- Support offboarding processes including account cleanup and data handling
- Help facilitate and lead onboarding cohorts, ensuring new agents are properly guided through systems, expectations, and initial setup
Operations & Process Execution
- Execute and maintain internal workflows across multiple departments
- Assist in managing processes within Monday.com and other tools
- Ensure adherence to company SOPs and operational standards
- Support real estate, mortgage, and insurance teams as needed
Data Entry & Reporting
- Perform data entry and system updates with high attention to detail
- Assist with spreadsheet tracking and reporting (Google Sheets)
- Help maintain internal dashboards and reporting tools
Training & Support
- Provide basic system support to agents and internal team members
- Assist with coordinating and scheduling trainings
- Reinforce company processes and best practices
General Support
- Assist with recruiting and onboarding coordination
- Support internal communication and task follow-up
- Work directly with leadership on special projects and process improvements
QUALIFICATIONS
- Strong attention to detail and organizational skills
- Strong computer skills with the ability to quickly learn and navigate multiple systems and platforms
- Knowledge of basic troubleshooting (systems, user access, and general technical issues)
- Comfortable working across multiple software platforms
- Ability to troubleshoot and think critically
- Strong written and verbal communication skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Self-starter with a proactive mindset and strong sense of ownership
PREFERRED EXPERIENCE (Not Required)
- Experience in real estate or a similar fast-paced environment
- Familiarity with CRM systems (Follow Up Boss preferred)
- Experience with Google Workspace (Docs, Sheets, Drive)
- Experience with project management tools (Monday.com or similar)
