Work options: Hybrid
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
Who are we?
Humanforceʼs vision is to make work easier and life better for frontline and flexible workforces.
Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing.
Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.
Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.
AI at Humanforce
At Humanforce, we’re not experimenting at the edges of AI, we’re redesigning the core of how we operate. We see AI as a fundamental shift, not an incremental improvement, and we’re deliberately moving toward becoming an AI-native organisation.
That means rethinking how work gets done end-to-end, how we build our products, make decisions, serve customers, and scale impact. We’re not layering AI onto old ways of working, we’re redefining and reimagining our processes, tools, and team structures to take full advantage of what AI makes possible.
This is a moment of real change. We’re moving fast, learning in real time, and challenging assumptions about roles, workflows, and productivity. If you’re motivated by transformation, not optimisation, and want to help shape how a global tech company operates in an AI-first future, Humanforce is the place to do it.
Who You Are
You are a commercially minded and operationally driven professional who thrives in the detail of making sales teams run better. You are the engine behind go-to-market execution, managing the systems, processes, data, and cadences that keep the revenue machine firing. You don’t just surface insights; you action them: building the dashboards, maintaining the CRM, running the planning cycles, and ensuring nothing falls through the cracks.
You bring rigour and precision to everything you own. You take accountability for outcomes, not just recommendations. You find genuine satisfaction in the day-to-day work of making operations smoother, faster, and more effective. You are trusted because you deliver, and you earn credibility through the quality and consistency of your work.
You are comfortable navigating complexity, skilled at working across functions, and proactive in identifying process gaps before they become problems. You bring a genuine curiosity for smarter ways of working, and you are energised by a fast-paced environment where your contribution directly shapes how effectively the sales team can do their job. When the business needs a strategic view, you can provide it, but your day is built around execution.
What You Will Do
Day-to-Day Operations
- Own and run the operational cadences of the Sales function, including weekly forecast calls, pipeline review meetings, deal desk processes, and QBR preparation. You keep sales leadership informed, prepared, and accountable.
- Build, maintain, and continuously improve reporting and dashboards covering pipeline health, revenue forecasting, win/loss trends, rep productivity, and overall GTM performance, delivering these to Sales leadership on a reliable cadence.
- Own the CRM (HubSpot) end-to-end: user administration, data integrity, workflow configuration, field management, and adoption, ensuring the system accurately reflects the state of the business at all times.
- Manage commission and incentive plan administration, ensuring accuracy and timeliness of calculations, resolving disputes, and maintaining clear documentation for all plan mechanics.
- Coordinate and execute the mechanics of territory assignment and quota distribution, managing the day-to-day processes that keep rep coverage aligned with business priorities.
- Drive continuous improvement across the sales process, identifying friction points, documenting process gaps, and implementing scalable solutions that improve efficiency and conversion throughout the sales lifecycle.
- Manage and optimise the broader sales technology stack in partnership with RevOps and enablement, evaluating tooling needs, supporting rollouts of new capabilities, and ensuring adoption across the team.
- Coordinate operational processes with Finance, Marketing, and Revenue Operations, including forecast consolidation, data reconciliation, and GTM planning cadences to keep cross-functional workflows running smoothly.
- Ensure clean, accurate data flows between sales systems, supporting reliable handoffs and consistent visibility across the revenue lifecycle.
Planning & Commercial Insight
- Execute territory design, quota modelling, and headcount capacity planning cycles, managing the analytical and operational mechanics of annual and in-year planning in close partnership with Sales leadership and Finance.
- Provide commercial insight and analytical support to the VP of Sales and executive team, surfacing trends, risks, and opportunities that inform high-quality decisions across the GTM function, and translating data into clear, actionable recommendations.
What You’ll Need
- Proven experience in a Sales Operations or Revenue Operations role within a B2B SaaS or technology company, with demonstrated hands-on ownership of operational processes end-to-end - not just analysis and advisory.
- Strong hands-on experience with CRM platforms (HubSpot preferred), including administration, workflow configuration, reporting, and data quality management. You’ve owned a CRM before and know what good looks like.
- Proficiency in building decision-ready dashboards and reporting frameworks from the ground up, with the ability to translate complex data into clear, actionable insights for sales leaders.
- Experience executing territory design, quota setting, capacity planning, and commission administration processes, with a meticulous approach to commercial accuracy and a data-driven mindset.
- Excellent attention to detail and a strong commitment to data integrity. You take pride in the quality and consistency of your work, and you hold yourself to a high standard.
- Strong stakeholder management and communication skills, with the ability to work effectively with senior Sales leaders and cross-functional teams, and to push back constructively when needed.
- A proven ability to manage competing priorities, meet deadlines, and keep multiple operational processes running concurrently in a fast-paced environment.
- Demonstrated use of AI tools in day-to-day operations, or a strong and genuine eagerness to adopt and apply them to improve commercial and operational outcomes.
Some ‘nice to haves’
- Knowledge of WFM or HCM SaaS software and the competitive landscape in which Humanforce operates.
- Experience with CRM platforms such as SugarCRM, and familiarity with broader RevOps tooling.
- Formal business partnering, sales operations, or commercial finance training or certifications.
- Exposure to GTM strategy development or commercial finance processes in a high-growth technology environment.
Our values
- We are bold
- We are all in
- We are customer obsessed
- We do what we say
- We are good humans
Our approach to flexibility
We are passionate about people making their own decisions about where and when they work. Our hybrid model of minimum three days a week of in office moments supports flexibility tailored to individual and team needs, empowering people to achieve their career and personal goals.
Benefits
- A truly flexible workplace through our Flex@HF approach
- The opportunity to be part of a fast-growing global tech company
- A focus on learning and development through Humanforce HR
- A generous talent referral program – know great people, be rewarded
- 12 weeks paid parental leave for primary careers, 4 weeks for secondary
- 4 extra days leave to focus on your wellbeing
- Contemporary and practical Employee Assistance Program
- A cool reward and recognition program – shout to your colleagues and earn points to spend
- Access to our own financial wellbeing platform Thrive – including earned wage access, tools to budget and save, perks and cashback across 100s of Australian retailers
- Fun, collaborative culture with passionate people
- A workplace where you can genuinely improve the world of work!
We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.
