Skill required: Sales Operations - Sales Operations Management
Designation: Sales Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Cloud Sourcing Team specializes in supporting Accenture pre-sales deal teams to shape the reselling of Cloud Services into the client proposition then post-sale, to provide services to on-board the provider accounts, operate billing and provide a unique Customer Success Management function. The Ecosystem Cloud Sourcing Specialist provides a critical service as part of the of the operations function to manage the MAG account configurations. As an Ecosystem Cloud Sourcing Specialist, you will help our clients and Accenture Sales Team with the administrative and operational support activities including managing cloud provider accounts with AWS, Azure, and GCP. This includes account setup and coordinates with other Accenture technical, billing, finance, and sales teams. The Ecosystem Cloud Sourcing Specialist will support one or more clients through the lifecycle of their adoption of cloud products sourced with our Ecosystems team. Successful execution will require strong management of our cloud partners’ product updates, an understanding of configuration within the AWS, Azure, and GCP portals, and training with clients & client account teams.
What are we looking for? Preferred: • BA/BS in relevant field/area • 2 – 4 years delivery experience working with key ecosystem partners administration, support, or configuration. • Cloud experience from our key partners like AWS, GCP, and Azure • Experience in handling subscriptions or cloud accounts across the providers Basic: • Strong customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally Preferred Skills: • Knowledge & experience in cloud technologies in administration of one or more of the “Big 3” providers • Proven ability to define, create, and manage complex problems in a constantly changing environment. • MS Excel other office tools expertise Educational Qualification Must have: Undergraduate degree English language fluency (oral and written) Skills & Work Experience Must have: A minimum of 1-2 years of experience in Sales Support/ Operations / Inside Sales Educational Qualification Good to have: Finance education desirable Skills & Work Experience Good to have: Current IT trends / Cloud knowledge Team collaboration Independent, proactive approach Other requirements: Must be flexible with work hours according to shifting business needs. Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines. Additional Comments: Nothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time.
Roles and Responsibilities: Primary responsibilities include: Partner Knowledge and Relationships • Will be focused on one or more Cloud partners’ products and services • Partner Roadmap – Understand changes to the partners’ tools and capabilities as far as account management and support is considered • support Sales Directors and Sales Enablers in helping them drive their resale revenue opportunities across different Market Units. • Ability to log and follow up on partner tickets Client Knowledge and Relationships • Assess and resolve any client account management questions around setup, configuration, migration, reporting with the guidance of the Resale ESDs and ESAs • Support onboarding and Customer Success functions accordingly • Proactively stay up to date with all the latest technologies regarding Cloud providers (Microsoft, Google, AWS) and help cascade this knowledge to the other support team members. Ecosystem Sourcing Quote to Cash Processes • Work with support and/or product development personnel to troubleshoot technical product issues. • Create/ update operational procedures • File enhancement requests and work with product management / product developers to understand enhancements requirements. • Work with the Sourcing team (sales directors & sales enablement) for Client Orders, Add-Ons, Renewals though the quote to cash process
Any Graduation
