SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
Role Summary
The Senior Analyst, Global Sales Operations will support high-impact, global Sales Operations initiatives with visibility to senior leadership. This role will help manage a portfolio of strategic projects impacting Sales, Orders, Finance, Salesforce, and other cross-functional teams.
The ideal candidate combines strong Sales Operations knowledge, project execution discipline, and comfort using AI tools to improve productivity, communication, documentation, training, and process scalability.
Key Responsibilities
- Support global Sales Operations initiatives across Sales, Orders, Finance, Salesforce, and related teams
- Maintain project plans, timelines, risks, dependencies, action items, and leadership updates
- Partner with global sales teams and cross-functional stakeholders to drive alignment and adoption
- Develop communication and rollout plans for new processes, tools, and policy changes
- Support training materials, process documentation, FAQs, and user guides
- Coordinate UAT, including test planning, issue tracking, feedback collection, and process validation
- Monitor post-launch adoption, identify gaps, and support continuous improvement
- Apply Sales Operations knowledge to support project design, decision-making, and business impact analysis
- Use AI tools to improve project execution, documentation, communication, reporting, and workflow efficiency
Qualifications
- 4–7 years of experience in Sales Operations, Revenue Operations, Business Operations, Project Management, or a related role
- Strong understanding of sales processes, including forecasting, pipeline management, sales methodology, quoting, pricing, approvals, and compensation concepts
- Experience supporting cross-functional or global initiatives with multiple stakeholders
- Strong project management, communication, and stakeholder management skills
- Experience preparing updates or materials for senior leadership
- Strong proficiency with AI tools, such as ChatGPT or similar, to improve workflow efficiency, communication, analysis, and documentation
- Experience with Salesforce reporting, dashboards, data hygiene, or process governance
- Strong Excel and analytical skills; Power BI or similar reporting experience is an asset
Success Measures
- Improved accuracy and adoption of sales reporting and dashboards
- Strategic projects are delivered with clear timelines, ownership, risks, and leadership visibility
- Global stakeholders are aligned and informed
- Sales teams are effectively trained and supported through process changes
- Testing and rollout plans reduce defects, confusion, and rework
- AI is used to improve efficiency, documentation, reporting, enablement, and project execution
If you want to bring your ideas to life, apply at SOTI today.
Use of Artificial Intelligence in Hiring
SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact
privacy@soti.net.
We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at
careers@soti.net.
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
