Director, Commercial Deal Desk

Nintex • Bellevue, Washington State, United States • $180k - $224.25k / year • 2m ago

About Nintex:

At Nintex, we are transforming the way people work, everywhere.

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

About the role:

The Director of Commercial Desk owns the end-to-end commercial execution layer of the revenue engine, including deal structuring, pricing strategy, licensing governance, and transaction support. This role ensures deals are structured efficiently, aligned to company guardrails, and optimized for both revenue outcomes and customer value.

This leader partners closely with Sales, Finance, Legal, and Product to balance speed and control, transforming the commercial desk from a reactive support function into a proactive, strategic lever for growth, margin protection, and forecast accuracy.

Your contribution will be:

Deal Desk Transformation (From Support Strategic)

Establish a "true commercial desk" operating model (not ticket-taking)

Drive consistent deal review standards (value-based selling, give/get discipline)

Improve deal velocity, win rates, and forecast accuracy through better deal structuring

Pricing Strategy & Governance

Define and enforce pricing guardrails, discount thresholds, and approval frameworks

Partner with Product and Finance on packaging, pricing strategy, and monetization models

Reduce margin leakage and improve pricing consistency globally

Licensing & Commercial Policy

Standardize licensing practices (terms, extensions, migration policies)

Eliminate ad hoc/free licensing behaviors through clear governance

Ensure all commercial terms are properly papered and aligned to RevRec requirements

Process & SLA Optimization

Define intake, triage, and escalation paths for all commercial requests

Establish SLAs for deal turnaround, approvals, and escalation handling

Identify and remove friction in CPQ / SFDC workflows

Cross-Functional Alignment

Act as the central point of coordination between Sales, Finance, Legal, and RevOps

Ensure alignment on key policies (renewals, early pulls, discounting, deal structure)

Drive consistent communication of commercial policies to the field

Data, Insights & Continuous Improvement

Identify deal desk friction points and systemic issues (e.g., approvals, pricing, licensing gaps)

Feed insights back into RevOps, Product, and GTM strategy

Partner with Systems to automate repeatable workflows over time

To be successful, we think you need:

Bachelor's degree in related field or equivalent combination of education and experience

8-12 years of experience in Revenue Operations, Deal Desk, Pricing, or Commercial Operations

5-8 years of experience in a people leadership role

Experience in SaaS / subscription-based business models

Strong understanding of CPQ systems, deal structuring, and revenue recognition principles

Proven experience managing cross-functional stakeholders in a global organization

What's in it for you?
Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.

Target Compensation Range (US ONLY): 180,000 - 224,250 USD annually. On target compensation refers to the base salary and applicable variable target for this role. The range is an estimate, base pay will ultimately be decided at the offer stage, based on an individual candidate's skills and experience aligned with the needs of the role. Base pay may vary based on several factors including geographic location, role specific qualifications, and seniority. Nintex also offers a competitive benefits package including paid time off, twelve paid holidays, 401(k) with employer match, and more.

Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.

#LI-REMOTE