The future has many facets: for the courageous, it is opportunity.
The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond - to be the brand for those who follow their dreams.
Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.
Join us on this trailblazing endeavour and be part of an agile team in an enriching environment.
Intern Aftersales Operations & Process
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a highly motivated undergraduate to support the Head of Aftersales in developing and improving internal operational frameworks that elevate both team efficiency and customer satisfaction. Unlike typical service-centre internships, this role focuses primarily on process design, governance, documentation, and internal alignment, rather than frontline customer interaction.
You will work closely with the Head of Aftersales on high-impact initiatives, including creating Standard Operating Procedures (SOPs), defining vendor Service Level Agreements (SLAs), enhancing Aftersales workflows, supporting compliance activities, and implementing structured processes across the Aftersales organisation.
- Assist in drafting, updating, and standardising Aftersales SOPs across operational areas such as service workflows, quality control, warranty processes, workshop coordination, and administration.
- Review existing SOPs and identify inefficiencies or gaps based on operational audits, team feedback, and observed workflows.
- Document process flows, decision points, and escalation paths in clear, concise, Porsche-aligned formats.
- Support the Head of Aftersales in defining and documenting SLAs for key vendors (e.g., logistics, parts suppliers, external service partners).
- Assist in performance tracking against SLAs, including timeliness, quality, compliance, and communication standards.
- Participate in vendor review discussions by preparing reports and identifying improvement opportunities.
- Assist in translating operational needs into structured processes that enhance efficiency, accuracy, and team satisfaction.
- Work with Aftersales team leaders and cross-functional partners to roll out new procedures (e.g., quality checks, service handover routines, DMS governance steps).
- Support process trials, feedback cycles, and iteration to ensure seamless adoption.
- Prepare operational reports, process effectiveness summaries, and KPI dashboards required by the Head of Aftersales.
- Analyse data relating to workflow timing, throughput, quality findings, and operational bottlenecks.
- Provide insights that help shape future SOP refinements or SLA adjustments.
- Assist in compiling documentation required for internal audits, brand-standard checks, and compliance assessments.
- Help maintain document version control and ensure all SOPs, training materials, and safety-related procedures are up to date.
- Provide research, benchmarking, and best-practice recommendations (process, workflow, or vendor-related).
- Participate in the design of operational frameworks supporting future Aftersales growth, service quality improvement, or team efficiency.
- Prepare briefing documents, project trackers, and updates for leadership discussions.
Requirements
- Currently pursuing a Bachelor's degree in Engineering, Business, Management, or a related field
- Strong analytical mindset with interest in process optimisation and operational excellence.
- Excellent organisational skills; capable of managing multiple documentation or process-related tasks concurrently.
- High attention to detail and accuracy when drafting SOPs, SLAs, and process documents.
- Proactive, resourceful, and comfortable working independently with senior leadership.
- Strong communication skills for preparing clear and structured documentation.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning workflow or project-tracking tools.
Internship Duration: June/July 2026 to January 2027
Internship Type: Full-time
Working Location: Porsche Service Centre - 27A Tanjong Penjuru, Level 2, Singapore 609141
Working Schedule: Monday to Thursday 8.30am to 6pm, Friday 8.30am to 5.30pm, alternate Saturdays 8.30am to 12.30pm.
