Title: Program Manager, Business Operations
Location: Hybrid
Job Type: Full Time (Bay Area preferred)
About DTSalazar
DTSalazar Inc. (DTS) is an Owner’s Representation/Project Management firm specializing in design and construction projects on behalf of discerning, private clients. Our focus is on ultra-high-end residential and large-scale planning projects and includes a wide range of project types and collaborations with the best and brightest architects, designers, artists, and builders in the industry. We work end-to-end on project phases, including acquisition, investment, financing, strategic planning, design, planning, construction, maintenance, operations, and disposition.
As the company continues to grow, we are strengthening the systems, structures, and operational rhythms that support our team while preserving the collaborative and entrepreneurial culture that defines how we work.
Role Overview
DTSalazar is seeking a highly organized, systems-oriented Program Manager, Operations & Strategic Initiatives candidate to support operational effectiveness and cross-functional execution across the company.
This role is designed for someone who thrives in fast-moving, high-ambiguity environments and enjoys bringing clarity, structure, and follow-through to complex workstreams. The ideal candidate is both strategic and highly execution-oriented—someone who can connect dots across teams, improve operational processes, and help leadership translate priorities into action.
This is a cross-functional role that will partner closely with leadership, project teams, and a fractional HR partner to support organizational operations, internal systems, and strategic initiatives.
Key Responsibilities:
Systems
- Build and improve operational systems, workflows, and processes through SOPs, playbooks, etc
- Partner with leadership to establish organizational goals, operating priorities, and accountability frameworks that improve alignment, decision-making clarity, and execution across the company.
- Partner with leadership to improve organizational effectiveness and team coordination
- Help build and maintain institutional knowledge systems by improving documentation practices, operational continuity, knowledge sharing, and cross-functional visibility to reduce dependency on tribal knowledge and increase long-term organizational scalability.
- Increase visibility, accountability, and coordination across active initiatives
- Identify operational inefficiencies and propose scalable solutions
- Responsible for non-people related onboarding and offboarding processes
- Manage vendor and software-stack management for the firm's operational tools.
- Build the dashboard for firm health: project velocity, decision escalation patterns, team utilization, onboarding completion.
Rhythm of the business + Communications
- Help standardize operating rhythms, documentation practices, and communication pathways
- Responsible for maintaining internal and external speaker series, our team’s decision rights framework, and cross project coordination.
- Improve organizational communication pathways, ensuring priorities, decisions, updates, and operational changes are communicated clearly and consistently across teams.
- Support leadership communications and change management efforts during periods of organizational growth, operational evolution, and team transition.
- Create systems, documentation, and communication rhythms that improve visibility, alignment, and coordination across initiatives and operational priorities.
- Help strengthen organizational clarity by supporting operational transparency, cross-functional collaboration, and effective information sharing.
- Translate high-level leadership direction into actionable plans and workflows
- Facilitate communication and coordination across teams and stakeholders
People-systems support
- Partner with our Head of People + Brand and our fractional HR partner on the execution/operational side of people work: performance review scheduling, manager training logistics, onboarding logistics, employee experience programs.
- Support and run internal team survey cadence. Partner with Head of People + Brand to synthesize results, surface patterns, report to leadership, and track follow up.
Program & Initiative Management
- Lead and coordinate cross-functional strategic initiatives from planning through implementation
- Track timelines, dependencies, risks, and action items across multiple workstreams
- Support prioritization, escalation management, and decision follow-through
- Ensure initiatives maintain momentum and operational clarity
Ideal Candidate
- Brings strong systems thinking and operational rigor
- Highly organized and proactive
- Communicates clearly and professionally across different working styles
- Comfortable operating in ambiguity and evolving founder-led environments
- Can influence and coordinate without relying on formal authority
- Balances detail orientation with strategic thinking
- Builds trust quickly and operates with discretion and good judgment
Preferred Experience
- 5–10+ years in program management, business operations, strategic operations, chief of staff, consulting, or related operational roles
- Experience working in small, fast-growing, or founder-led organizations preferred
- Strong cross-functional coordination and stakeholder management experience
- Experience improving operational processes and organizational systems
- Familiarity with professional services, construction, design, architecture, or related industries is a plus
To Apply: Please apply on LinkedIn directly or submit a resume and cover letter to Hiring@DTSalazar.com outlining why the role interests you, your experience supporting small or scaling organizations, and examples of how you’ve supported business operations in the past.
