Operations Manager
Location: London (Hybrid – minimum 2 days per week in the London office)
The Opportunity
We are partnering with a leading Financial market and analytics firm based in London to appoint an experienced and commercially minded Operations Manager. This is a broad and highly visible role, ideal for someone who enjoys owning the full spectrum of business operations and thrives in a dynamic, knowledge-led environment
.Reporting into the leadership team, you will play a central role in ensuring the smooth running of the business across HR, payroll, finance administration, office operations, recruitment and operational improvement. You will also help drive the adoption of AI tools and smarter ways of working across the organisation
.Supporting a team of market specialists, analysts and commercial experts, you will act as a trusted operational partner to senior leadership, helping the business scale efficiently while maintaining a high-performance and collaborative culture
.This position offers the opportunity to contribute directly to both strategic and operational decision-making within a respected organisation operating at the forefront of European markets
.Key Responsibilitie
sHR & People Operation
- sLead all day-to-day HR operations across the employee lifecycl
- eManage HR policies, contracts, benefits administration, employee communications and complianc
- eOversee UK payroll coordination, annual leave, sickness and visa tracking (must have payroll experience
- )Support performance review cycles, objective setting and career development framework
- sImplement and coordinate Learning & Development initiatives and employee engagement programme
- sHandle employee relations matters including probation reviews, performance management and grievance
- sEnsure HR processes remain compliant, efficient and fit for business growt
h
Recruitment & Onboardi
- ngManage end-to-end recruitment processes, including agency management, screening, offers and contrac
- tsDeliver a high-quality onboarding and offboarding experien
- cePartner with the Team Assistant to coordinate interviews and candidate logisti
- csSupport hiring managers with recruitment strategy and workforce planni
ng
Finance & Business Operati
- onsManage operational finance processes including invoicing, expenses, reconciliations and payroll coordinat
- ionSupport VAT submissions, reporting and financial administration using X
- eroAssist with budgeting, operational expenditure tracking and financial planning cyc
- lesImprove reporting accuracy and operational controls across the busin
ess
Office Operations & Infrastruc
- tureOversee office management, facilities and hybrid working arrangem
- entsManage supplier relationships, operational contracts, insurance renewals and workplace serv
- icesNegotiate office leases and vendor agreem
- entsCoordinate IT operations, systems management and business too
- lingMaintain SharePoint and support process optimisation and workflow improvem
entsAI, Systems & Operational Effici
- encyChampion the use of AI tools and automation across HR and business operat
- ionsIdentify opportunities to streamline processes, improve reporting and increase operational effici
- encyDrive continuous improvement initiatives across systems, workflows and internal operat
ionsLeadership & Team Sup
- portAct as a trusted operational partner to the leadership
- teamCoordinate company events, socials and strategy
- daysLine manage and support the development of the Team Assis
- tantContribute to operational and strategic business plan
ning
Candidate Pr
ofileEssential Exper
- iencePrevious experience in an Operations Manager, People Operations or HR Operations role within an SME, professional services, analytics, research, advisory or similarly fast-paced business enviro
- nmentStrong knowledge of UK HR operations, employment legislation and payroll proc
- essesHands-on experience managing payroll and HR administr
- ationFinancial and operational management experience, including strong working knowledge of
- XeroExperience implementing Learning & Development initiatives and performance frame
- worksExperience overseeing office operations, supplier management and workplace infrastru
- ctureConfident drafting policies, employee communications and operational document
- ationRecruitment and line management exper
- ienceHighly organised with the ability to manage multiple priorities autonom
- ouslyStrong commercial awareness and operational mi
- ndsetComfortable leveraging AI tools to improve productivity and business opera
tionsPersonal Attri
- butesExcellent stakeholder management and communication s
- killsHigh emotional intelligence with a people-first app
- roachPragmatic, proactive and solutions-ori
- entedComfortable operating within a fast-paced, collaborative enviro
- nmentAble to balance operational delivery with strategic thi
nking
