This is a full-time, on-site position, Monday through Friday, 9:00 AM to 5:00 PM. Working from home or remote work is not available for this role.
Compensation
Salary range: $45,000 to $52,000 per year.
Potential commission on inside sales may be available.
Role Summary
We are seeking a reliable, detail-oriented Sales Operations & Office Administrator to support daily office operations, order processing, customer follow-up, reseller communication, and marketing database management. This role requires strong organizational skills, professional communication, comfort using business software, and the ability to manage multiple administrative and sales-support tasks throughout the day.
Key Responsibilities
Accounts Receivable & Office Records
- Review accounts receivable and help keep financial follow-up organized.
- Maintain accurate filing, office records, and administrative documentation.
- Perform general office administrative duties as needed.
Order Entry & Order Tracking
- Perform order entry and track customer orders from receipt through fulfillment.
- Use Shopify for order entry and order tracking as needed.
- Enter Pottery Barn orders into Lightspeed.
- Use SPS Commerce and Rithum software for order processing and related workflows.
Mailchimp & Marketing Support
- Maintain and update Mailchimp with new email addresses from prospects, clients, and resellers.
- Assist with Mailchimp email campaigns, including list updates and campaign support.
- Help keep marketing contact data accurate and current.
Reseller Outreach & Sales Follow-Up
- Call resellers throughout the USA and Canada to update sales representative names and email addresses.
- Confirm manager names and email addresses for reseller accounts.
- Ensure resellers have current catalogs and the latest price lists.
- Follow up on potential sales opportunities and open questions.
- Customer, Prospect & Reseller Communication
- Respond to inquiries by email or phone in a professional and timely manner.
- Follow up with prospects, customers, and resellers to support sales activity.
- Document important updates so account information stays accurate.
- Technology & AI Support
- Use AI tools to assist with drafting emails, organizing information, research, data cleanup, and workflow support.
- Learn and use company software systems accurately and consistently.
Qualifications
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Comfortable making outbound calls to customers, resellers, and prospects.
- Ability to follow up consistently and keep records updated.
- Strong organizational and time-management skills.
- Ability to work independently and manage multiple tasks.
- Experience with order entry, customer service, sales support, or office administration preferred.
Software Experience Preferred
- Lightspeed: Order entry and account/order management
- Shopify: Order entry and order tracking support
- Mailchimp: Contact list updates and email campaign support
- SPS Commerce: Order processing and EDI-related workflows
- Rithum: Marketplace/order workflow support
- AI tools: Writing, research, organization, documentation, data cleanup, and productivity support
- Microsoft Office or Google Workspace: Email, documents, spreadsheets, and administrative work
Ideal Candidate
The ideal candidate is dependable, organized, comfortable with technology, and professional when communicating with customers and resellers. This person should enjoy keeping information accurate, following up on details, supporting sales activity, and helping the office run efficiently.
