Business Operations Intern
Location: Hope Street, Glasgow City Centre (next to Glasgow Central Station)
Contract: Summer Internship (eg 8/10 weeks)
Hours: Full Time (Monday-Friday starting at 8.30am)
Salary: £12.71 per hour (or national living wage dependant on age)
About Us
We are a growing healthcare and training business delivering professional training, health and wellbeing services to organisations across Scotland.
As we continue to grow, we are seeking a motivated and organised Business Operations Intern to join our team for a summer placement.
This is an excellent opportunity for a student or recent graduate looking to gain practical experience in business operations, customer service, administration and process improvement within a fast-paced and highly regulated organisation.
Key Duties
Business Administration
- Supporting customer enquiries and communications.
- Assisting with training bookings and administration.
- Maintaining customer records and databases.
- Preparing documentation and training materials.
- Supporting reporting and operational activities.
Process Improvement
- Testing and reviewing business procedures.
- Following Standard Operating Procedures (SOPs) and identifying areas for improvement.
- Helping document and refine operational processes.
- Identifying opportunities to improve efficiency and consistency.
Customer Experience
- Supporting customers throughout their journey with the business.
- Assisting with customer follow-up activities.
- Helping ensure a high standard of customer care is maintained.
Business Projects
- Assisting with operational improvement projects.
- Supporting management with research and data collection.
- Contributing ideas to improve systems and processes.
Role Requirements:
We are looking for someone who is:
- Highly organised and dependable.
- Comfortable working with systems and processes.
- Confident using Microsoft Office applications.
- Professional and customer focused.
Equal Opportunities Statement
We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Applications are welcomed from all suitably qualified individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage or civil partnership status.
Pay: £12.71 per hour
Work Location: In person
