Overview
We are a fast-growing flooring supplier working with major retail partners across Canada. We are looking for a Business Operations Coordinator to help turn strategy into execution.
This role sits at the center of the business — supporting leadership across sales, supply chain, and operations — ensuring key initiatives move forward with structure, speed, and accountability.
Key Responsibilities
Project Management, Execution & Coordination
- Translate meetings into clear action plans, timelines, and deliverables
- Own and manage multiple projects from initiation through completion
- Define priorities, track milestones, and ensure deadlines are met
- Coordinate across sales, operations, and supply chain to keep initiatives on track
- Proactively identify risks, bottlenecks, and dependencies, and drive resolution
Business Support & Analysis
- Support pricing decisions through cost, margin, and competitive analysis
- Build and maintain margin models across SKUs, customers, and programs
- Assist in forecasting and demand planning using sales and inventory data
- Develop and maintain Excel-based trackers and dashboards (sales, margins, inventory, projects)
- Analyze customer and program profitability, identifying risks and opportunities
- Support quotes and business cases with clear, structured analysis
- Translate data into actionable insights to support decision-making
Commercial & Customer Coordination
- Support preparation of quotes, pricing files, product sheets, and presentations
- Ensure alignment between sales commitments and internal execution (inventory, timelines, pricing)
- Assist to coordinate resolution of customer issues (returns, claims, replacements) across teams
- Track open items and ensure timely follow-up and resolution
Process, Reporting & Ownership
- Maintain accurate and up-to-date trackers, documentation, and reporting
- Provide structured updates to leadership on progress, risks, and priorities
- Communicate clearly and professionally across teams and stakeholders
- Take ownership of deliverables with a strong “no surprises” approach
What We’re Looking For
- 2–5 years’ experience in operations, project management, or business coordination
- Strong business sense — able to understand priorities and make sound judgments
- Highly organized with strong follow-through and attention to detail
- Proven ability to manage multiple projects and deadlines simultaneously
- Familiar with project management software, ERP systems, Sage system.
- Strong MS Suite (PPT) & Excel skills (formulas, lookups, pivot tables; basic modeling an asset)
- Excellent bilingual in French and English and Clear communicator with the ability to work across functions
Strong Asset
- Comfortable working with data — able to move from raw numbers to actionable insights
- Ability to connect operational data (sales, inventory, costs) to business decisions
- Proactive, resourceful, and able to move initiatives forward with limited direction
What Success Looks Like
- Projects are delivered on time with clear ownership and accountability
- Key initiatives progress smoothly with minimal oversight required
- Nothing falls through the cracks — strong follow-through across all workstreams
- Improved visibility into key metrics (sales, margins, inventory, projects)
- Better decision-making through structured data and analysis
Why Join Us
- High-impact role with direct exposure to leadership
- Broad visibility across all areas of the business
