Position Summary
Job Description Summary
The Sales Operations team collaborates with all product divisions within Samsung Semiconductor Europe to drive business success
and deliver best-in-class operational excellence to both our internal and external customers.
As a Sales Operations Specialist in our team, you will play a key role in driving customer satisfaction and fueling growth across the EMEA organization. This is an exciting opportunity to thrive and make an impact within a vibrant, diverse, and multicultural environment.
This is a fixed term contract for 2 years
Role And Responsibilities
- Provide internal and external support for our products for a defined customer base
- Enter customer orders in accordance with Sales / HQ directions and company guidelines
- SCM coordination and collaboration with other internal teams to ensure smooth flow of product to the customers
- Arrange deliveries in conjunction with HQ, Warehouses and Logistics Service Providers
- Provide real-time updates to customers regarding delivery status
- Ensure accurate invoicing according to company guidelines and KPI targets
- Monitor account status in conjunction with Credit Control to avoid overdue invoices and maximize company KPI achievement
- Manage samples, recalls and returns for the above-mentioned products as required
- Support other team members during absence and/or as needed, including at month end
Skills And Qualifications
- University degree in the commercial fields, or equivalent commercial education and experience
- 2+ years of relevant experience within a Customer Service / Supply Chain fast-paced B2B environment of a multinational company
- Automotive experience it's a plus
- Availability to work on a fix term contract role - 2 years
- Experience within the Semiconductor/Electronics industry advantageous
- Customer service-oriented approach/mindset
- Fluent in English (additional languages advantageous)
- Strong communication skills
- Excellent numerical and analytical skills with high level of accuracy and attention to detail
- Ability to organize, prioritize and multi-task under minimum supervision
- Proactive team player with ability to work in a multi-cultural environment
- Strong knowledge of MS-Office, especially Excel
- SAP knowledge highly favored
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