Apply now: Business Operations Lead, location is Onsite (Fort Wayne, IN). The start date is July 27 for this permanent position.
Job Title: Business Operations Lead
Location-Type: E Coliseum Blvd. Fort Wayne, IN 46805 (5 Days A Week Onsite)
Start Date Is: July 27th, 2026
Duration: Permanent/Direct Hire
Annual Base Salary Range: $70k - $90k
Benefits: Eligible for Health, Dental, Vision, 401K, PTO
Must be authorized to work in the U.S. This position is not eligible for sponsorship .
Job Description:
Lead day-to-day business operations by driving operational efficiency, analyzing performance data, coordinating cross-functional initiatives, and serving as the bridge between operations, technical teams, and customers to ensure successful service delivery.
Day-to-Day Responsibilities:
- Oversee daily fulfillment and operational activities across multiple locations
- Analyze operational data, build reports, and identify process improvements
- Coordinate with customer support, field services, IT, and development teams
- Monitor service performance, system uptime, and SLA compliance
- Manage operational workflows, escalations, and issue resolution
- Support inventory planning, forecasting, and resource allocation
- Develop documentation, operational procedures, and reporting processes
- Assist with RFP responses, budgeting, and operational planning
- Serve as the primary liaison between customers and internal technical teams
- Present operational findings and recommendations to leadership
Requirements:
Minimum Requirements: - 4-5 years of business or operations management experience
- Strong experience analyzing data and building operational reports
- Advanced Microsoft Excel skills
- Experience with Salesforce or similar CRM/ticketing platforms
- Excellent communication and stakeholder management skills
- Ability to manage multiple priorities independently
- Strong critical thinking and problem-solving skills
- Comfortable collaborating with both technical and non-technical teams
- Experience improving operational processes and workflows
Preferred Qualifications: - Experience supporting fulfillment or field service operations
- Inventory planning or forecasting experience
- Experience supporting software delivery or technology organizations
- RFP support experience
- Experience working with cross-functional operational initiatives
- Background in logistics or service operations
