This position drives operational efficiency through technology, process improvement, and strategic digital engagement while supporting cross-functional initiatives that advance organizational objectives.
- Serve as the primary administrator and internal resource for Salesforce.
- Manage platform administration, security, configuration, and data governance.
- Support declarative development and collaborate on custom development and integrations.
- Gather business requirements and lead business systems enhancements.
- Develop reports, dashboards, KPIs, and analytics to support operational and commercial decision-making.
- Analyze business processes and identify opportunities for continuous improvement.
- Partner with business leaders, IT, and external vendors to implement technology solutions.
- Provide user training, documentation, and ongoing system support.
- Manage the organization's website, social media platforms, and digital content.
- Plan, publish, and evaluate digital communications and engagement initiatives.
- Maintain brand consistency across corporate communications and marketing materials.
- Support recruitment marketing, community engagement, sponsorships, and organizational events.
- Coordinate with internal stakeholders and external partners on digital and marketing initiatives.
- Bachelor’s degree in Business or related field.
- Salesforce Business Analysis and/or Salesforce Admin cert preferred.
- Working knowledge of business systems, reporting, and process improvement
- Previous CRM experience preferred.
- Experience administering Salesforce or similar CRM platforms preferred.
- Strong analytical, organizational, and problem-solving skills.
- Experience managing digital platforms, websites, or corporate communications is preferred.
- Excellent communication and cross-functional collaboration skills
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
