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Senior Manager, GTM Strategy and Operations
Location:New York, NY
Department:Account Management/Customer Success
The Senior Manager, GTM Strategy and Operations, is a high-impact, mission-critical role. Reporting to the CRO, Accounts, you will act as a force multiplier and trusted advisor, architecting and executing operational strategies and initiatives that will impact Navan’s global customer base and account management teams.
You will be trusted with high-stakes initiatives, confidential projects, and executive-level communications shaping the future of Navan’s customer operations. This role is built for a strategic thinker who can seamlessly navigate multiple altitudes – moving from high level executive narratives to deep dive data analysis – all focused on delivering value to clients, and maximizing revenue for Navan.
What You’ll Do:
- Provide Executive Air Coverage: Autonomously lead large-scale cross-functional projects on behalf of the CRO, Accounts, managing alignment across teams to unblock organizational bottlenecks
- Architect Value Engineering Frameworks: Develop, scale, and evolve a structured approach toward conducting business value assessments, enabling and working alongside front-line AMs to methodically prove ROI to our most complex clients.
- Client and Stakeholder Engagement: Engage directly with clients and internal stakeholders to understand, measure and track critical client value drivers and related competitive/industry benchmarks.
- Launch Scalable Service Offerings: Partner with post-sales leadership to design and launch new value-added delivery and professional services offerings that unlock fresh revenue streams
- Drive Account Health and Stabilization: Refine existing client engagement methodologies - such as the way we assess client risk, and our process for implementation and change management.
- Synthesize Executive Insights: Help shape the business intelligence and voice of the client feedback loop - synthesizing complex dashboards, KPIs, and qualitative feedback to provide clear recommendations on shaping the customer journey and maximizing Net Revenue Retention.
What We’re Looking For:
- 5+ years of experience in top tier Management Consulting, Investment Banking, Corporate Strategy, high-growth tech, or a similar capacity.
- Highly proficient in applying AI to amplify daily output and strategic planning, with an established habit of continuous professional development to stay ahead of the AI technology curve.
- Proven hands-on partnership with C-suite/CXO leaders in high-ownership organizations.
- Demonstrated ability to synthesize business, financial, and operational information into actionable insights.
- Mastery of project management, organizational alignment, and driving cross-functional outcomes.
- Strong analytical skills, experience with leading SaaS tools (Salesforce, ThoughtSpot etc.) would be a plus
- Proven ability to thrive in highly ambiguous environments, with a track record of building structure and clarity where daily priorities are fluid and no two days look the same. A self-starter mentality.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$123,750—$215,000 USD
About Navan
Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.
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As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".
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© 2026 Navan
The Navan card is issued by Celtic Bank (Member FDIC), Stripe Technology Europe Limited, Stripe Payments UK Limited, Adyen N.V. (EU), Adyen N.V. San Francisco Branch (US), and Adyen N.V. London Branch (UK)
About Navan
Navan is the global AI-powered business travel and expense management platform that makes travel easy for frequent travelers. powering travel programs at more than 10,000 companies, including Canva, HelloFresh, DoorDash, Duolingo, and Steelcase. The platform simplifies travel, payments, and expense management with intuitive tools for booking, automated payments with built-in virtual cards, and seamless expense reporting. Navan delivers exceptional customer satisfaction, with a 96% CSAT and 43 NPS. Founded in 2015 by Ariel Cohen and Ilan Twig as TripActions, Navan reported $613M in LTM revenue and $7.6B in LTM gross booking volume, each for the twelve months ended July 31, 2025. The company aims to empower organizations worldwide to make corporate travel smarter and more efficient. Learn more at navan.com.
- Business Travel
- Expense Management
- Advanced Analytics
- Navan Rewards
- Navan Events
- Sustainability
- Navan EdgeNew
- Enterprises
- Small Business
- Accounting Teams
- Executive assistants
- Finance Teams
- Travel Managers
- Travelers
- Energy and Utilities
- Financial Services
- Food and Beverages
- Health and Wellness
- Industrial and Manufacturing
- Media and Entertainment
- Professional Services
- Real Estate and Construction
- Retail and Ecommerce
- Technology and Software
- Guides
- Compare Us
- Blog
- Travel and Expense Glossary
- Per Diem Calculator
- Mileage Calculator
- Case Studies
- Help Center
- Customer Resources
- End-User Resources
- Customer Reviews
- About Us
- Investor Relations
- Press Center
- Partners
- Careers
- Contact Us
4.7out of
5|9K+ reviews
return (
);
- France
- Germany
- Netherlands
- Spain
- United Kingdom
- United States
- Website Terms of Use
- Privacy
- Security
- Accessibility Statement
- Modern Slavery Statement
- Status
© 2026 Navan
The Navan card is issued by Celtic Bank (Member FDIC), Stripe Technology Europe Limited, Stripe Payments UK Limited, Adyen N.V. (EU), Adyen N.V. San Francisco Branch (US), and Adyen N.V. London Branch (UK)
About Navan
Navan is the global AI-powered business travel and expense management platform that makes travel easy for frequent travelers. powering travel programs at more than 10,000 companies, including Canva, HelloFresh, DoorDash, Duolingo, and Steelcase. The platform simplifies travel, payments, and expense management with intuitive tools for booking, automated payments with built-in virtual cards, and seamless expense reporting. Navan delivers exceptional customer satisfaction, with a 96% CSAT and 43 NPS. Founded in 2015 by Ariel Cohen and Ilan Twig as TripActions, Navan reported $613M in LTM revenue and $7.6B in LTM gross booking volume, each for the twelve months ended July 31, 2025. The company aims to empower organizations worldwide to make corporate travel smarter and more efficient. Learn more at navan.com.
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