Location: India Hybrid with Regular Travel to the UK/Onsite locations
Employment Type: Full-Time
Travel: Essential to the UK and other client locations acoss Europe
Experience: 9-10 Years
About the RoleWe are looking for an experienced ServiceNow CPQ/Logik.AI Architect/ Consultant to join our London-based client's team.. This is an exciting with strong Telecom experience for an opportunity to work onLead-to-Cash (L2C) transformations, helping telcos automate complex product configuration, pricing, and quoting processes using theLogik.AI platform, now part of ServiceNow.
Key Responsibilities- Design and configure complex product catalogs, bundles, attributes, and dependency rules within ServiceNow CPQ.
- Develop dynamic pricing models including volume discounts, promotional pricing, cost books, and multi-currency support.
- Configure guided selling, quote generation, approval workflows, and order automation.
- Build integrations using REST/SOAP APIs and IntegrationHub with CRM, ERP, billing, and third-party systems.
- Develop and customize workflows using Flow Designer and JavaScript scripting.
- Collaborate with business stakeholders to translate Quote-to-Cash requirements into scalable solutions.
- Participate in Agile ceremonies including sprint planning, backlog grooming, code reviews, and retrospectives.
- Perform unit testing, integration testing, UAT support, and production issue resolution.
- Create technical documentation and support deployment activities.
Required Skills- Circa 10 years of overall IT experience.
- Experience with telecom operations and business environments in leading telcos
- 3+ years of hands-on experience with ServiceNow CPQ/Logik.AI Quote-to-Cash implementations.
- Strong knowledge of Logik.AI/ServiceNow Platform, CPQ, Flow Designer, IntegrationHub, JavaScript, Glide API, HTML/CSS.
- Experience integrating ServiceNow with Salesforce, Dynamics 365, SAP, Oracle, or other enterprise systems.
- Knowledge of REST APIs, SOAP Web Services, JSON, and XML.
- Understanding of Sales & Order Management (SOMT), Telecom Service Management (TSM) and Lead-to-Cash (L2C) processes.
- Experience working in Agile/Scrum environments.
- Excellent communication and stakeholder management skills.
Preferred Skills- Knowledge of Product Catalogue, Service Catalogue, Order Management, or CSM modules.
- Experience with Product Modeling and Pricing Rules.
- Familiarity with CI/CD and ServiceNow development best practices.
Preferred Certifications- TM Forum credentials will be valued
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Implementation Specialist (Preferred)
- Salesforce CPQ Certification (Good to have)
Why Join?- Work with leading telecom operators and enterprise clients across the UK.
- Opportunity to contribute to large-scale ServiceNow transformation programs.
- Collaborative and innovative work environment.
- Career growth with cutting-edge ServiceNow technologies.
