Sales Operations – Job Responsibilities
1. Order Management & Processing • Manage the end-to-end agent order lifecycle from order intake to shipment fulfillment. • Prepare and process key sales documents, including Proforma Invoices (PI) and commercial invoices. • Coordinate agent orders through order receipt, system entry, validation, and shipment execution.
2. Customer & Partner Support • Serve as a primary point of contact for agents and internal stakeholders during the order fulfillment process. • Proactively identify, escalate, and resolve order-related issues by coordinating with internal teams and external partners to ensure timely delivery and customer satisfaction.
3. Billing & Reconciliation Management • Perform regular shipment and billing reconciliation for assigned orders. • Ensure accurate and timely generation of reconciliation statements and support financial accuracy and compliance.
4. Contract & Document Management • Organize, maintain, and archive sales agreements and related documentation. • Ensure all records are properly filed, up to date, and stored in accordance with company compliance and data security requirements.
5. Cross-functional & Administrative Support • Provide administrative and operational support for the Sales Operations team as needed. • Assist with additional departmental tasks to support overall business efficiency and execution.
6. Pipeline Management & Delivery Forecasting &Deal registration• Support project opportunity tracking and delivery forecasting in collaboration with local US teams and China-based business teams. • Assist in aligning sales pipeline visibility with supply chain, delivery schedules, and execution planning.
7. Incentive & Marketing Expense Management • Manage SPIF tracking and application processes. • Support marketing expense requests, approvals, and internal coordination in compliance with company policies.
