CLIENT HIGHLIGHT
The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.
LOCATION
Plano, Texas, 75023
COMPENSATION
$43.15 per hour
SCHEDULE
Monday-Friday (40 hours)
Fully onsite
CONTRACT TERM
12-month contract with high likelihood of extension or conversion to full-time employee
POSITION OVERVIEW – Business Analyst 3 — Sales Operations Analyst
This role supports the end-to-end sales operations lifecycle for the DA (Decision Analytics) Sales organization, including pipeline management, forecasting, territory planning, and quota administration. The role serves as a key point of contact for sales enablement tools and systems, develops dashboards and reporting to surface sales performance insights, leads process improvement initiatives, administers CRM platforms, and acts as a liaison between the DA Sales team and internal operations, finance, logistics, and analytics functions.
RESPONSIBILITIES
- Support the end-to-end sales operations lifecycle, including pipeline management, forecasting, territory planning, and quota administration
- Partner with Sales, Marketing, Finance, and DA leadership to streamline processes and remove operational roadblocks
- Serve as a key point of contact for sales enablement tools, systems, and processes across the DA organization
- Assist in the development and execution of sales enablement programs, training materials, and onboarding resources to improve seller productivity and effectiveness
- Oversee call center customer service operations for assigned accounts
- Develop, maintain, and enhance dashboards, reports, and scorecards to provide actionable insights on sales performance, KPIs, returns, and business trends
- Conduct deep-dive analyses to identify patterns, gaps, and opportunities within the sales funnel and revenue pipeline
- Translate complex data sets into clear, concise narratives and recommendations for senior leadership and stakeholders
- Monitor data integrity across CRM and related sales systems, ensuring accuracy and consistency of reporting
- Identify and lead continuous improvement initiatives that enhance the efficiency and scalability of sales operations processes, including initiatives to reduce returns
- Document standard operating procedures (SOPs) and best practices for key operational workflows
- Assist in managing cross-functional projects from initiation through completion, ensuring timely delivery and stakeholder alignment
- Support change management efforts related to system implementations, process redesigns, and organizational updates
- Manage and maintain CRM platforms (e.g., Salesforce), including data hygiene, user support, and process configuration
- Collaborate with IT and systems teams to evaluate, implement, and optimize sales technology solutions
- Provide end-user training and support for sales tools and platforms
- Act as a liaison between the DA Sales team and internal operations, finance, logistics, and analytics functions
- Prepare and present operational updates, business reviews, and performance summaries to leadership
- Build strong working relationships with stakeholders at all levels of the organization to ensure alignment and effective execution
REQUIRED QUALIFICATIONS/SKILLS
- Bachelor's degree in Business Administration, Business Operations, or a related field (Master's degree a plus)
- 5+ years of experience in Sales Operations, Business Operations, or a related analytical/operations role
- 3+ years of call center operations experience (strongly preferred)
- Strong proficiency in CRM platforms (Salesforce preferred) and sales enablement tools
- Advanced skills in Microsoft Excel and/or Google Sheets (pivot tables, VLOOKUP, complex formulas, build dashboards in Excel and/or Power BI)
- Demonstrated ability to manage and analyze large datasets and translate findings into actionable business insights
- Proven project management skills with the ability to prioritize and manage multiple initiatives simultaneously
- Strong written and verbal communication skills with the ability to present to executive audiences – Skilled in Power Point is preferred
- Experience working within a Decision Analytics, Data & Analytics, or Technology-driven organization (preferred)
- Familiarity with SQL or other data querying languages (preferred)
- Familiarity with data visualization tools such as Tableau, Power BI, or Looker (preferred)
- Experience supporting sales and contact center operations (preferred)
- Prior experience in a contractor or consulting capacity supporting large-scale enterprise organizations (preferred)
- Familiarity with Agile or project management methodologies (e.g., Jira, Zendesk) (preferred)
- Knowledge on AI tools (preferred)
MUST HAVE
- Vendor Management
- Business Analysis
- Root Cause Analysis
