Sales Operations Specialist

SUNMI • Full-time • Atlanta Metropolitan Area, US • 2d ago

About SUNMI:

SUNMI is leading the move to Android for business digitization solutions through attractive business IoT devices and End-to-End platform. Focusing on R&D and innovation, SUNMI product lines including Payment and Mobile Terminals, POS, Kiosks among others are recognized by customers for design, quality and well performance.

SUNMI’s products and solutions have been successfully implemented in retail, food & beverage, healthcare, services and other businesses large and small, empowering clients in more than 200 countries, regions and territories.

Company website: https://www.SUNMI.com/en/

SUNMI Technology US is seeking a highly motivated Sales Operations Specialist. You will oversee transportation operations, ensure compliance with U.S. Customs for shipments, and maintain inventory accuracy through all stages. Managing stock movements, coordinating with sales and HQ teams for orders and replenishments, and optimizing replenishment processes are key responsibilities. You will also work with internal and external partners to effectively manage risks.

Responsibilities:

Oversee and manage all transportation operations, including inbound, outbound shipments, and U.S. Customs compliance
Manage inventory tracking system to ensure inventory accuracy from delivery through shipment – including stock movement during transfer, picking, and back-to-stock processes
Coordinate with sales teams and HQ teams to place orders and replenish stock as needed.
Optimize inventory replenishment processes to minimize lead times and ensure timely availability of stock.
Coordinate with internal and external partners to mitigate risks
Cooperate with the service solution team and contact customers directly to provide after-sales warranty maintenance and replacement process.
Provide clear and accurate information to customers regarding warranty policies and procedures.
Work closely with other departments, including Sales, service, HQ, and all other departments to resolve warranty-related issues.
Maintain accurate records of all warranty claims and resolutions.
Foster positive relationships with customers through professional and empathetic communication.
Other duties as assigned

Qualifications:

1-3 years of experience in inventory management and post-sales support
Ability to work full-time in-house at our warehouse (hybrid work option available)
Proficiency in Microsoft Office (Excel, Word, Outlook) and inventory management software
Highly organized with strong attention to detail
Excellent analytical and problem-solving skills
Strong communication and leadership abilities
Knowledge of industry regulations and best practices
Capable of working independently with minimal supervision and collaborating effectively in a team
Mandarin proficiency preferred