Indie Delights Pvt Ltd is a frozen food manufacturing company based in Vadodara, Gujarat. We work across customer coordination, distribution, product development, packaging and labelling, and domestic and export business operations.
We are looking for a proactive and organised Business Operations Coordinator who can independently manage day-to-day responsibilities, maintain accurate records, coordinate across departments and help improve the company's existing systems.
This is not a routine data-entry or follow-up position. We are looking for someone who takes ownership, thinks logically, solves problems and ensures that assigned tasks reach completion without constant supervision.
Key Responsibilities1. Business Operations and Task Management
- Independently manage assigned tasks from initiation to completion.
- Maintain a central tracker of pending tasks, deadlines, responsible persons, follow-ups and closures.
- Coordinate with sales, production, dispatch, accounts, suppliers, designers and other external contacts.
- Identify delays, follow up proactively and escalate important issues with possible solutions.
- Prepare regular updates for management on completed work, pending actions and potential bottlenecks.
2. Customer and Distributor Coordination
- Handle customer enquiries regarding product availability, pricing, product information and distributor contacts.
- Coordinate with the sales team and distributors to provide accurate information.
- Maintain records of enquiries, customer complaints, resolutions and follow-up commitments.
- Collect monthly primary and secondary sales data from distributors and prepare consolidated reports.
- Analyse sales data by distributor, customer and product to support management decisions.
3. Packaging, Labelling and Documentation
- Coordinate with designers and printing vendors for product packaging, artwork, mono boxes, labels and stickers.
- Collect and organise approved ingredients, nutritional information, product specifications and other required labelling details.
- Coordinate packaging reviews and maintain proper records of artwork versions, approvals and revisions.
- Prepare product and master-carton stickers using production plans and packing sheets.
- Check documents and packaging information for completeness and accuracy, and flag discrepancies before printing or dispatch.
- Follow established compliance approval procedures; do not independently approve unverified regulatory information.
4. Records and Reporting
- Maintain organised digital records for customers, distributors, sales reports, complaints, packaging files, product information and ongoing projects.
- Establish clear file-naming, version-control and record-keeping practices.
- Ensure recurring reports and submissions are completed within deadlines.
- Maintain reliable records so that important business information is accessible without depending on individual memory or scattered messages.
5. Process Improvement
- Identify repetitive tasks, communication gaps, missing records and avoidable delays.
- Recommend practical improvements using Excel, standardised formats, checklists and trackers.
- Help document standard operating procedures for recurring activities.
- Take initiative to improve coordination, reporting accuracy and overall operational efficiency.
Required Skills and Qualifications
- Graduate in any discipline.
- 1–2 years of experience in business operations, sales coordination, administration, MIS, customer operations or a similar role.
- Good working knowledge of Microsoft Excel, Word, email and digital record management.
- Strong organisational skills and attention to detail.
- Clear written and verbal communication skills in English, Hindi and Gujarati as required for the role.
- Ability to prioritise multiple tasks, meet deadlines and follow through independently.
- Practical problem-solving skills and the confidence to make routine decisions within defined authority.
- Willingness to learn the company's products, systems and packaging compliance requirements.
Experience in FMCG, food manufacturing, distribution, packaging or a small/medium-sized business will be an advantage.
What We Expect From You
- Take responsibility for outcomes, not just assigned activities.
- Follow up without waiting for reminders.
- Maintain accurate and updated records.
- Identify problems early and communicate them with possible solutions.
- Ask for clarification when necessary, but independently handle routine work.
- Suggest improvements rather than accepting inefficient processes.
- Maintain confidentiality and handle company information responsibly.
What We Offer
- An opportunity to work closely with management and understand multiple business functions.
- Meaningful responsibility and scope to improve business processes.
- A role in which initiative, reliability and performance are valued.
- Salary of ₹23,000–₹25,000 per month, based on demonstrated capability and experience.
Selection Process
Shortlisted candidates will undergo a structured interview and a practical assessment involving Excel/data organisation, task prioritisation, problem-solving and process improvement.
How to Apply: Send your résumé along with a brief description of a process you have independently managed or improved at your previous workplace.
Please include your current salary, expected salary, notice period and availability to join.
