Job Summary: The Sales Operations Manager handles integrating sales performance, KPIs, sales forecasts, sales incentives, and sales operation systems (OMS & CRM), providing analyzed facts and insights so that management and sales teams can make decisions quickly.
1. Sales Performance and Sales KPI Management
- Analyze revenue, gross profit, and sales expenses against budget, forecast, prior year, and prior month, identifying the causes of variances by customer, channel, and product
- Manage the reporting cycle of key sales KPIs such as growth rate, gross profit, new sales, customer retention, and pipeline conversion.
- Prepare regular management review materials and present major performance gaps, risks, opportunities, and necessary actions.
- Track the progress of sales organization KPIs and action items, ensuring accuracy and timeliness in reporting to Uriman Management and the Korea headquarters.
2. Sales Forecast Management
- Consolidate projected sales by sales channel and representative, estimate revenue and gross profit performance, and report the causes of variances from the business plan
- Compare the forecast with actual orders, shipments, and recognized sales to analyze forecast accuracy, bias, and causes of variance.
- Provide sales forecasts needed for SCM's order and inventory operations, and quickly identify risks of demand fluctuations, supply constraints, and excess or insufficient inventory.
- Collaborate in preparing inventory operation meetings led by SCM and adjust upside & downside scenarios and response plans.
3. Sales Incentive Performance Support
- Collaborate with Operations and the sales organization to provide sales performance data and business input that enable HR and management to design, approve, and roll out the sales incentive program.
- Track individual and team performance and leading indicators against approved Sales KPIs and targets, and provide periodic progress updates to Sales Management and HR.
- Validate the accuracy and completeness of sales performance source data used for incentive calculations, including revenue, gross profit, sales volume, new sales, and other applicable metrics, and resolve data discrepancies.
- Support HR and Finance in incentive calculations and reviews, and analyze sales performance trends and operating results to provide business insights for program improvement.
4. OMS (Operation Management System) Sales Process & Data Management
- Using OMS, monitor open orders, backorders, order holds, requested delivery dates, shipping status, and order exceptions in one place
- Identify issues like inventory shortages, price mismatches, credit holds, system errors, and delivery delays, and coordinate resolutions with Sales, Customer Service, SCM, Operations, and Finance
- Manage the creation, changes, and approval process of sales-related master data like Customer and Price, and check data consistency and quality across systems
- Analyze recurring errors and bottlenecks to standardize and improve Sales Processes, work rules, reports, and data visibility
5. Salesforce (CRM) User Change Management
- Define entry standards and operating principles for Accounts, Contacts, Opportunities, Pipeline, and Activities in Salesforce, and lead the adoption of these practices within the sales team.
- Run user training, guides, office hours, and on-site support while collecting user questions and improvement requests, then manage their priorities.
- Monitor adoption metrics like timely data entry, completion rates of required fields, and pipeline updates, and provide feedback to sales users for improvement.
Performance Measures
- Accuracy and timeliness of sales and KPI reporting
- Improvement in forecast accuracy and bias, and compliance with forecast update requirements
- Acceptance of incentive targets and timely operation of related processes
- Visibility of open orders, backorders, and delivery risks
- Sales Master Data quality and level of Salesforce adoption
Required Qualification
- Business communication skills sufficient to prepare reports, participate in meetings, and coordinate work in both Korean and English
- At least five years of experience in Sales Operations, Business Analysis, or a related field
- Ability to structure revenue, forecast, order, inventory, and KPI data and derive actionable insights
- Proficiency in Excel-based data analysis and preparation of recurring Dashboards and Management Reports
- Practical understanding of the Order-to-Cash Process and strong cross-functional coordination skills Preferred Qualifications
- Experience as a business management professional at a Korean conglomerate, or experience in reporting and coordination between headquarters and overseas subsidiaries
- Experience designing and operating sales incentive programs
- Experience using CRM tools such as Salesforce and leading user change management
- Experience using BI tools such as Power BI and improving
Why HL Uriman
- Represent a globally recognized Tier-1 OE and aftermarket brand
- Opportunity to lead growth in a strategic, high-volume WD channel
- Performance-driven culture focused on quality, execution, and long-term partnerships
What We Offer
- Competitive salary with performance-based bonus compensation
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- 401(k) plan
- Paid time off (PTO) and company holidays
- Life insurance
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
Language:
Work Location: In person
