Job Description – Sales Operations & Business Coordination
Location : Mahape ( Navi Mumbai)
Experience : 4 to 8 years
Key Performance Areas (KPA) & Key Responsibilities (KRA)Skills: business coordination,sales coordination,sales coordinator,post sale support,performance monitoring,sales,sales support,tender management
- Sales Data Management & Monitoring
- Monitor sales activities and maintain accurate reports, dashboards and performance trackers.
- Track missing information, report corrections and incomplete updates and ensure the concerned team closes them on time.
- Tracker & Excel Automation
- Create and improve trackers, dashboards, formats and automation tools for better monitoring and reporting.
- Weekly BD Reviews – All Regions
- Coordinate review meetings, maintain action trackers and ensure timely closure of review points.
- Business Risk & Gap Monitoring
- Identify and track hot cases, orders, execution, invoicing and payment follow-ups and business opportunities and take corrective actions.
- Performance Monitoring
- Prepare analysis reports to review team-wise and region-wise performance.
- Tender Management
- Search tenders, prepare technical and commercial documents, coordinate bidding till closure and EMD collection.
- Special Projects & Business Coordination
- Handle special enquiries, BOQs, portal submissions, documentation and coordination activities from enquiry stage till order closure.
- Client Visit Planning & Monitoring
- Plan and assign weekly client visit targets based on sales data, follow-up requirements and business opportunities. Monitor visit completion and outcomes.
- Sales & Marketing Support
- Share company profiles, promotional mails and product details with clients.
- Seasonal Greetings / Invites
- Coordinate seasonal greetings, event invitations and customer communication activities across all regions.
- Digital Enquiry Handling
- Manage IndiaMART, website and online enquiries, coordinate required details, follow up with concerned teams and track closure status.
- Incentive Sheet Management
- Prepare and update region-wise incentive sheets accurately.
- Drafts
- Draft important emails, letters, MOMs, Implementation Notices and other formats and templates.
- Issue Resolution & Escalation Management
- Identify, coordinate and resolve sales reporting, client, commercial and internal issues. Bring critical issues to management's attention.
- KPA-KRA & Tracker Monitoring
- Prepare KPA/KRA formats and monitor progress regularly.
- Client Registration & Portal Management
- Manage vendor registration processes for new clients, tender portals and client procurement platforms.
- Training & Team Support
- Train and guide team members on report updates, tracker formats, data entry and new processes to ensure correct implementation.
- Commercial Documentation, Payment & Order Tracking
- Review and coordinate payment, outstanding, PBG/security cheque and USD fluctuation details from Work Orders, invoices and ledgers.
- Track pending commercial actions until closure
