Who We Are
Wire is the leading end-to-end encrypted communication platform, trusted by businesses, critical infrastructure providers, and governments worldwide. We prioritise privacy as a fundamental right, delivering the most secure communication experience across various industries. Our cutting-edge encryption technology and robust security measures have made us a trusted partner in the technology, finance, healthcare, and government sectors. If you're passionate about redefining secure communication and want to be part of an innovative team, join us as an Operations Manager. Together, let's build a world where privacy and security shape the future of communication.
GENERAL INFORMATION
- Employment Type: Permanent
- Previous working experience: 5+ years
- Working hours: 40hrs/week
- Working Location: Berlin / Remote (Germany)
- Reports to: Bastian Nägelein (Head of Business Operations)
- Desired start date: As soon as possible
YOUR CHALLENGE AT WIRE
Get ready to play a key role in our Revenue Operations Team.
You will play a key role in overseeing and optimising the day-to-day operations of our business to ensure efficiency, productivity, and profitability. This role requires a strategic thinker and a deep understanding of business processes and operations. You will be working closely with various departments to streamline operations, implement best practices, and drive continuous improvement initiatives - so teamwork is key.
Strong analytical skills, attention to detail, and the ability to support data-driven decisions are essential for this role. As an ideal candidate, you will be a proactive problem solver with a passion for operational excellence.
Your Main Responsibilities Are
- Implement key metrics and KPIs for both, Sales & Marketing, Customer success.
- Monitor and analyse key performance indicators to identify trends, areas of improvement and opportunities for growth
- Technical and Business Owner for the Sales & Marketing Tech stack in partnership with Senior Revenue Operations Manager. .
- Constantly analyse and optimise these key metrics to identify areas of improvement and opportunities for growth
- Analysis of both commercial and product data sets to create revenue opportunities.
- Prepare and present operational reports for the commercial leadership team
- Support alignment of sales, marketing, and customer success teams towards common revenue goals
- Optimise processes to drive efficiency and reduce operational costs
- Ensure effective communication across all levels of the organisation
- Stay updated with industry trends and best practices
- Support to create and implement strategies and policies for company growth
- Monitor key performance indicators (KPIs) and ensure alignment with business objectives
- Collaborate with various departments to drive operational efficiency
- Identify opportunities for automation and process improvement
YOUR PROFILE
- Bachelor's degree in Operations Management, Business Administration, or a related field (or equivalent experience).
- 5+ years of professional experience in Revenue Operations or Business Operations, preferably in the B2B SaaS Sector
- Fluency in English and German, French is nice to have.
- Strong expertise with CRM systems (preferable Salesforce & Hubspot) and business intelligence tools
- Proficiency in Microsoft and Google Office Suite, particularly Excel/Sheets
- Solid understanding of the internal lead to cash process and value flow
- Experience with Salesforce & Hubspot (technical skills are mandatory)
- Excellent problem-solving skills with the ability to think critically and analytically
- High level of initiative, self-discipline and good self-organisation
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
WHY WIRE?
- Join a market-proven (>1,000 customers) company and drive Wire to become the worldwide market leader.
- Enjoy a yearly education budget of 1000 EUR to strengthen personal capabilities.
- With an Urban Sports Club subscription, stay balanced and mentally and physically healthy!
- Work from a beautiful office in the heart of Berlin or choose a mix of working from anywhere vs. spending selected days together in our office to connect on a personal level
- Enjoy fresh breakfast in the office, daily fruits, snacks, free soft drinks, and the world's best Barista coffee machine.
- Wire is an equal opportunities employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, or race.
If you are an Operations Manager with a proven track record of driving Revenue Operations we encourage you to apply and join our dedicated team at Wire.
CONTACT
Have we caught your interest? Apply here or send your questions to jobs@wire.com .
We look forward to hearing from you!
About Us
We're building a secure, easy-to-use, and feature-rich communication tool with the latest technologies. We don't just create software — we're also impacting national and international committees. Our research and development occur at our Berlin headquarters and other locations in Europe and the USA, where we embrace diversity and adhere to the strictest data protection standards. We see regulations as a foundation supporting our commitment to secure our customer's communication.
