Job Title: Sales Operations Analyst
Company: Daye North America
Location: Charlotte, North Carolina
Reports To: Director of Sales Operations
Job Type: Full-Time
Who We Are: DAYE offers top-tier North American outdoor power tools for consumers and homeowners. Across the globe, our company has made a name for itself as the next-level manufacturer of both gas and battery-powered equipment. We easily connect customers with an effective, affordable product that is right for them.
Job Summary:
We are seeking a detail-oriented and analytical Sales Operations Analyst to join our dynamic team. The Sales Operations Analyst will play a crucial role in optimizing sales processes, analyzing sales performance, and providing actionable insights to drive sales effectiveness and efficiency. Additionally, this candidate will be familiar with forecasting, item setup/management, order management, and daily reporting. The ideal candidate will have strong analytical skills, experience with sales data management and customer portals, as well as the ability to collaborate with cross-functional teams.
Key Responsibilities:
- Data Analysis & Reporting:
- Analyze sales data to identify trends, patterns, and insights.
- Develop and maintain sales dashboards and reports.
- Provide regular performance reports to sales leadership and other stakeholders.
- Sales Process Optimization:
- Evaluate current sales processes and recommend improvements.
- Collaborate with sales teams to streamline workflows and enhance productivity.
- Implement and monitor new sales tools and technologies.
- Forecasting & Planning:
- Assist in the development of sales forecasts and budgets.
- Analyze historical sales data to support accurate forecasting.
- Monitor sales performance against targets and provide insights for adjustment.
- CRM Management:
- Oversee the management and maintenance of the CRM system.
- Ensure data accuracy and integrity within the CRM.
- Train sales teams on CRM best practices and updates.
- Sales Performance Metrics:
- Develop key performance indicators (KPIs) to track sales performance.
- Conduct deep-dive analysis into sales metrics to provide actionable recommendations.
- Support the creation of performance reports and presentations for leadership.
- Cross-Functional Collaboration:
- Work closely with marketing, finance, and product teams to align sales strategies.
- Coordinate with other departments to ensure alignment of sales initiatives.
- Assist in the development and execution of sales programs and campaigns.
Qualifications:
- Education & Experience:
- Bachelor’s degree in Business Administration.
- 2-4 years of experience in sales operations, replenishment analysis, or a related role.
- Experience with supporting major mass retailers such as Home Depot, Walmart, Tractor Supply, etc.
- Skills & Competencies:
- Strong analytical and problem-solving skills with the ability to interpret complex data.
- Proficiency in CRM systems (e.g., SAP) and sales analytics tools (VendorDrill, Retail Link, etc.).
- Advanced skills in Microsoft Excel and experience with data visualization tools (e.g., Power BI).
- Excellent communication skills, both written and verbal.
- Ability to work independently and collaboratively in a fast-paced environment.
- Personal Attributes:
- Detail-oriented with a high level of accuracy.
- Proactive and able to manage multiple tasks and priorities.
- Strong organizational and time management skills.
Why Join Us:
- Career Growth: Opportunities for professional development and career advancement.
- Inclusive Culture: A diverse and inclusive work environment where your contributions are valued.
- Competitive Benefits: Comprehensive benefits package including health insurance, retirement plans, and more.
- Innovative Work: Be part of a forward-thinking team that is committed to innovation and excellence.