The Contract Coordinator is a part of the Deal Desk team and partners closely with new and existing sales teams by driving effectiveness, efficiency, and enablement by assisting on revenue generating activities, supporting activities that drive Client Success, and enabling the GTM team on new processes and procedures.
We are looking for a bilingual candidate with both German and English language skills to offer regional representation for the global team, and support the critical MEE region as part of our continued growth.
RESPONSIBILITIES
- Work closely with the GTM team across both New and Existing business to coordinate the creation, management, and auditing of contracts and Salesforce contract objects
- Create product and service orders, contract addendums, and renewals, communicating with the cross functional teams as needed
- Optimize Deal Desk case queue across Sharepoint and Workstreams to ensure proper documentation and workflow accuracy
- Execute Close/Won process in Salesforce to ensure accurate and timely order-to-cash process
- Route customer asks to appropriate teams to address client inquiries and requirements effectively
- Strategise with the existing business teams to discuss client usage, options, issues, renewals, and upsells
- Execute internal projects as necessary to increase efficiency and effectiveness of the team
- Work closely with cross-departmental teams to provide updates and process training to the GTM sales teams
- Review over/under utilisation reports for up-sale opportunities (over utilisation) and clients that require immediate follow-up (under utilisation)
YOUR PROFILE
- Experience of either operations, deal desk, sales, co-ordination, analyst, order management and/or project management
- Extensive knowledge of Microsoft Office programs including Excel, Word, Access, & PowerPoint - bonus points for familiarity with Salesforce
- Exceptional organisational, presentation, and communication skills – both verbal and written, with the ability to prioritise and work autonomously
- Native (or strong fluency) in German AND English - both written and spoken
WHY YOU'LL LOVE IT HERE
- A fast-growing company with an international presence, innovative outlook and strong market position, combining the best aspects of a "start-up" mentality with the security (and resources) of an established multinational organisation
- The opportunity to work on a customised, complex and successful product with a focus on innovation
- A learning environment that prioritises personal and professional development, allowing you to both learn from some of the best in the industry and shape your own career
- An inspiring and positive environment where you will work with talented, open minded and passionate people
- A commitment to hybrid and trust-based work
- A modern office with great features as workplace and space to socialize and connect with colleagues (our office includes a fitness room, free drinks, table tennis and table football, roof terrace and much more)
- Transportation and Lunch allowance
- A competitive salary and additional performance related rewards
- Comprehensive benefits: gympass, employee assistance program, health care offerings, lunch allowance, special leave and more
- Events in and outside the office (massages, company breakfasts, after-work get-togethers and more)
We look forward to your online application - where possible, please include salary expectations and earliest availability.
At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our requirements we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.
