Position Overview:
The Deputy Cleaning and Service Manager (DCSM) will be responsible for overseeing and managing cleaning C maintenance service operations for a summer vacation rental business. The role involves coordinating with cleaning vendors, ensuring high-quality service delivery, managing data-driven reports and dashboards, and resolving escalations effectively.
Key Responsibilities:
Manage Fulfillment of Cleaning s maintenance service Operations:
- Oversee day-to-day cleaning operations for a large portfolio of summer vacation rental properties.
- Ensure that all properties meet high standards of cleanliness and service qualityin alignment with company goals.
- Ensure 100% fulfillment of all cleaning tasks and service operations, proactively managing any potential shortfalls.
Vendor s Stakeholders Coordination:
- Coordinate with cleaning vendors for service scheduling, payments, and contracts.
- Build and maintain strong relationships with vendors and internal staff to ensure seamless service fulfillment.
Escalation s Issue Resolution:
- Handle escalations related to cleaning and services, ensuring timely and effective resolution.
- Lead strategic projects aimed atreducing the volumeof escalations and improving operational efficiency.
Excel s Data Analysis s tool management:
- Utilize Excel, Google Sheets, and other tools for in-depth data analysis, cost tracking, and performance monitoring.
- Provide actionable insights to improve service levels and streamline operations based on data analysis of daily reports and dashboards
- Use data insights to identify trends and areas for improvement, ensuring smooth, efficient cleaning C service operations.
- Work on different in-house Cb external tools to ensure planning, tracking and fulfillment of the services
Qualifications s Skills:
- Strong experience in managing cleaning or maintenance facility servicesoperations in vacation rentals, hotels, resorts, etc.
- Proficiency in Excel, Google Sheets, and other analytical tools for managing reports and data.
- Excellent communication and coordination skills, especially in stakeholder management
- Strategic problem-solving skills and ability to lead initiatives that enhance operational efficiency.
- Ability to manage multiple tasks and projects with attention to detail.
- Experience in handling escalations and delivering swift resolutions.
This role is critical to ensuring the highest standards of cleaning and service delivery in our vacation rental business. If you thrive in a fast-paced environment, have strong data management capabilities, and enjoy working withvendors and operations, we encourage you to apply!