Job Title: BPO/Call Center/Contact Center/Sales Operations Manager*
*What We Are Looking For:*
- A minimum of 3 years of experience managing call center operations, specifically for US/UK processes.
- Proven expertise in building, managing, and motivating teams to enhance productivity and performance.
- Strong understanding of dialer systems and CRM metrics.
- Experience in training and coaching call center teams to improve sales, particularly for US customers.
*Responsibilities:*
- Ensure the efficient and profitable operation of the call center.
- Lead, manage, and motivate the team to achieve and exceed targets.
- Develop strategies to improve sales metrics and drive growth for the organization.
- Streamline workflows and improve Standard Operating Procedures (SOPs) for better efficiency.
- Participate actively in strategic planning and decision-making processes.
*Qualifications:*
- Postgraduate degree or MBA in Marketing or Management.
*Location:* Remote/Work From Home
*Compensation:* Competitive salary as per industry standards, along with highly attractive performance-based incentives for team success.
We are looking for a dynamic professional with proven experience in managing and training call center teams to deliver exceptional sales results, especially for US-based customers.
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Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹50,000.00 per month
Schedule:
- Monday to Friday
- Night shift
Experience:
- total work: 1 year (Preferred)
Work Location: Remote
