Ceridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our brand promise – Makes Work Life Better™ – is the commitment we make to our employees, our customers and their employees, our partners, and to the communities we operate in around the world. As the pace of change accelerates, our modern technologies help our customers adapt, evolve, and win in today’s borderless, flexible, and skills-based work world.

Dayforce is Ceridian’s award-winning cloud HCM platform. Its single solution, single database, and single continuous calculation engine helps customers achieve increased efficiencies, productivity, and best-in-class compliance. Dayforce is the people platform for the global workforce.

Location: For this role we are open to remote work located anywhere within the United States and Canada

About The Opportunity

As the VP of Q2C & Deal Desk you are a versatile, self-driven, proactive, and hands-on leader who is a key partner to CRO, COO, and Sales LT. You will oversee the Quote-to-contract (Q2C) process and run the sales deal desk with a primary focus on optimizing the efficiency of your organization ensuring alignment across the teams.

Your responsibilities include supporting the sales leadership with an automated and efficient quote-to-contract process and running a sales desk that supports the sales organization in troubleshooting Q2C problems. This team will becomes consolidated activities will then flow into the Q2C process optimization program.

This role provides an excellent opportunity to lead a team that is challenged with a wide range of projects and has significant exposure to senior leaders across the business. You will see the impact of your work in this role.

The candidate will have demonstrated experience in running operations in a technology company with a mix of development and leadership expertise. This VP will be instrumental in helping to drive sustainable growth and efficiency gains across the Quote-2-cash process and deal desk function. This role will report to the COO-Customer & Revenue Operations.

Expectations for the role include:

Development and execution of a plan to help drive a business shift from current-state to future-state processes and KPI’s as we mature our Q2C process and support sales in accelerating paper processing times.
Ability to deliver high-level executive summaries, offering insights and recommendations relevant to your audience based on complex detailed-level analyses that you’ve built or consolidated
Problem-solving, project management, and collaboration skills to take on new challenges, interpret operational needs, and develop & execute integrated, tactical solutions in collaboration with relevant business functions for overall success
Strong business acumen and financial literacy skills, with ability to actively identify areas of opportunity for the business to drive scale, improve margins, and/or streamline existing processes
Leadership skills to build, grow, and inspire a high performing global team to be true consultative business partners to the leaders that they support
Ability to think strategically from the perspective of the senior leadership team to synthesize data across multiple datasets and pull together an overall story

Responsibilities

Provides leadership in planning, due diligence in implementing sound strategies to achieve business objectives and drive efficient operations by establishing Goals and KPI’s in close collaboration with Customer & Revenue Operations leaders
Work collaboratively with HR to support workforce management and drive corporate programs such as onboarding, career frameworks, merit cycle, and rewards and recognition
Work with Finance and Corporate Strategy to drive the annual SRP (Short Range Plan) and budget process for Q2C & Deal Desk teams including ongoing management of budget and finances.
Drive business insights and optimization opportunities via key metrics definition & measures to drive efficiency and growth.
Provide meaningful data to the CRO leaders through reports and dashboards including monthly measurement of the KPI’s.
Exhibits collaborative leadership and excellent open communications skills across key functional organizations from individual contributors through senior executives.
Identifies risks and problems in timely manner and drives resolution with speed and agility
Oversee strategic business initiatives from concept to launch in support of Sales excellence and execution through a industrialized Q2C and deal desk function.
Evaluate performance & provide recommendations by analyzing and interpreting data and metrics.
Assist with Executive and Leadership recruiting efforts as part of growth of the company

What You'll Get To Do

Create, run, and execute a world class Q2C process and front line deal desk function
Proactively design, monitor, and interpret key performance metrics and appropriate data visualizations, and share insights with senior leaders
Actively participate in strategic initiatives across the company and stay connected to the business and pace of change
Build processes/targets/tools that help drive change across the business to achieve KPI’s, and work directly with the business to launch, train, and support these initiatives
Leverage NetSuite, Excel, PowerBI, and relationships with Technology to build easy-to-use, repeatable and reliable deliverables
Manage the headcount and overall budget for your team
Develop functional objectives and strategy of execution that align with the vision of success for this team with support from key business partners
Be accountable for the output of the team for high-quality, high-impact work, and for ensuring the team’s processes can scale with the business
Support a culture of continuous learning of the business, and continuous modernization of how the team does their work
Forecast activity using team input, historical analysis, forward-looking projections, and other key metrics to make recommendations to senior leaders, considering opportunities and risk factors
Support and manage revenue and expense operational inputs into the Finance team
Proactively design, monitor, and interpret key performance metrics and appropriate data visualizations, and share insights with senior leaders
Build and manage a weekly/monthly forecast cadence, adding value to each interaction and building new processes to support these cycles
Actively participate in strategic initiatives across the company and stay connected to the business and pace of change
Build processes/targets/tools that help drive change across the business to achieve KPI’s, and work directly with the business to launch, train, and support these initiatives

What’s in it for you

Encouragement to be the best version of yourself at and away from work:
- YOUnity diversity and inclusion programs
- Amazing time away from work programs
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and Experience we value:

Strong executive presence with exceptional presentation, written, and oral communication skills
Solid leadership skills, including driving impact and influence across teams
Excellent analytical skills, problem solving and organizational skills, with strong attention to detail
Strong strategic planning skills and sharp business judgment with exceptional execution
Strong project management skills with high levels of personal accountability/reliability
Proactive learner with self-starter mentality and strong interpersonal skills
Curiosity and passion to continue to learn about the business and ask questions
Advanced knowledge of Excel, and experience with PBI, D365 or SFDC an asset

What would make you stand out:

Bachelor’s degree in Business-related discipline
CPA or MBA an asset
9+ years relevant experience in support, customer success, management consulting, data analytics, or other relevant professional experience
5+ years people management experience
Experience in forecasting, planning and analysis of key metrics an asset

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.

About The Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

The range provided is in Canadian Dollars.

Fraudulent Recruiting

Beware of fraudulent recruiting activity! If you are contacted by a Ceridian Recruiter or other Ceridian employee, you will be provided with an @ceridian.com email. If you are contacted by someone who uses any other email domain, despite their use of our company logo or company name in their social media handle/profile, the contact could be fraudulent. Please also note, Ceridian will not request or send money and/or a check at any time during the recruiting or hiring process, ask you to order any equipment or supplies, or ask for any sensitive personal data, such as National ID numbers, via email or phone. Sensitive personal data is only collected post-hire, via new hire forms directly in Dayforce. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Ceridian employee, please refer to our fraudulent recruiting statement found here: https://www.ceridian.com/company/corporate/be-aware-recruiting-fraud.

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