Duties and Responsibilities

Assist the sales and service organization in processing software, professional services and support opportunities
Develop and champion workflow processes associated with sales and service
Assist in architecting customizations for business management tools
Recommend best practices to the sales and service team around business management systems use
Support and maintain FCC process
Coordinate the requirements and oversee the development of sales and service reporting within the business management tools.
Maintain information flow between the systems to ensure that information is being captured efficiently
Will actively participate in training sales and service personnel in business management tools
Provide back up for inbound sales administrative duties
Champion special projects as needed
Research firms to identify contacts and process for getting specified
Analyze firm information with a focus on architects, electrical engineers and contractors
Identify top firms participating in public construction projects and look at pre-bid, bid and post bidding data and share pertinent information with the sales team.
Serve as the resident expert in our business intelligence tool to determine products specified and study competitive landscape
Provide the outside sales team with customer and prospect information for regional trips in relation to the competition, firm affiliations, and historical specification data via the bid construction projects and BI analytics tools.

Competencies/Skills Required*

Ability and willingness to be part of a team, which includes working together cohesively towards a common goal, creating a positive work atmosphere and supporting each other to combine individual strengths to enhance team performance
Speak and write clearly and articulately. Maintains this standard in all forms of written communication, including e-mail
Excellent phone skills
Knowledge of system workflow processes and procedures
Takes initiative accomplishing multiple projects and details simultaneously
Ability to analyze data to determine if there is value to it
Ability to maintain confidentiality both within and outside of the company
Ability to readily isolate, evaluate and solve problems with sound judgment
Good organizational/follow-through aptitude
Must be committed to accuracy, strong attention to detail
Ability and discipline to follow all company policies including safety policies and procedures
Efficient computer skills in HubSpot, American Time Website, CRM & ERP systems
Ability and discipline to follow all company policies including safety policies and procedures

The Sales Operations Specialist will provide operational support to the sales and service teams through business management tools. This position will assist in customizations and integrations of systems to support all stages of the sales cycle. They will act as the liaison between the sales and service department and IT department. They will maintain effective communications with executives and managers across the company to ensure proper sensitivity to the needs of the sales and service department and provide outstanding customer support to internal and external customers. The Sales Operations Specialist is responsible for developing research that will increase our understanding of opportunities identified in our BI analytics tool.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Schedule:

8 hour shift

Work Location: In person

Jobs in Dassel

Sales Operations Specialist