Work Location: Fremont, CA

Department: Sales

Job Title: Sales Operations Specialist

Our Operations Team:

Operations is the core part of Rahi Systems team now a part of Wesco. Our operations team is made up of Inside Sales, Sales Operations, Logistics, ERP Administration, Business Support and Management team. Operations team is also an entry point for several of our fresh graduates that then grow in Operations or can move into other departments such as Sales, Project Management and Marketing.

Primary Responsibilities:

Validate and process customer orders
Understand guidelines and processes and follow while processing
Able to support multiple sales managers and handle multiple orders
Manage order status and inform customers with updates
As a point of contact for the department, be able to work with cross-functional teams (e.g. Finance, Sales, Engineering)
Able to communicate effectively with customers (obtain missing information or answer queries)
Able to provide support for both pre-sales and post-sales side of business
Liaise with the Logistics department to ensure timely deliveries
Maintain and update sales and customer records
Able to prioritize, act and resolve issues promptly
Stay up to date with new products and features

Education and Qualifications:

Goal-oriented and has a deep knowledge of customer service best practices
Analytical and organizational skills and draw energy from being part of a team
Detail Oriented, willing to learn attitude
Ability to multitask, prioritize, and manage time effectively

Preferred Skills:

Experience working with ERP/CRM (NetSuite experience is preferred)

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.

About the Team

Rahi, a leading provider of global hyperscale data center solutions, was acquired by Wesco in November of 2022.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our company’s greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups, comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.

For more information about Working at Wesco please visit https://www.wesco.com/

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

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