In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.
Founded in France in 2013 by two French DIY enthusiasts amazed at the lack of digitalization in the market, ManoMano is now present in 6 European countries (France, Belgium, Spain, Italy, Germany, UK), federates over 5,000 sellers and now offers the widest range of DIY and gardening products online (+19 million products references).
Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.
The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.
Objectives
- Ensure the proper functioning of CRM tools, with a focus on Zoho Suite, to improve the daily tasks of the sales teams.
- Implement automated processes to enhance vendor onboarding and communication.
- Create and maintain reports and dashboards to analyze sales and vendor performance.
- Provide daily support to the sales teams by quickly addressing CRM-related challenges.
- Foster collaboration with cross-functional teams for overall business improvements.
Responsibilities
1/ CRM Tool Management and Automation:
- Maintain and optimize CRM tools, especially Zoho Suite, to improve the efficiency of sales programs (onboarding, account management, seller services, etc.).
- Set up processes within CRM tools to streamline and automate various strategic commercial tasks, including vendor partnerships, ManoMano fulfillment, ManoMano expansion, and new seller services.
- Develop new automations and features as the CRM project manager to improve the seller onboarding process in Zoho CRM.
2/ Daily Support For Sales Teams
- Provide daily support to the sales teams by addressing CRM-related queries and challenges.
- Implement and maintain a communication process with vendors within the CRM system (Zoho Suite) and establish KPIs to measure the impact of communications.
3/ Collaboration With Cross-Functional Teams
- Work closely with cross-functional stakeholders, including finance, data, technology, sales, logistics, and marketing teams, to ensure smooth collaboration.
- Participate in defining the development and improvement needs of tools and technological products in line with the sales teams' requirements and follow up with tech teams.
- Lead end-to-end projects that support sales operations and improve overall business performance.
Required Profile
- Degree at Bac +4/+5 level from a prestigious business/engineering school (or equivalent).
- Autonomous, proactive, and detail-oriented approach.
- Excellent communication skills in English.
- Strong analytical skills with the ability to synthesize and explain analyses.
- Experience with CRM tools, particularly Zoho Suite.
- Programming skills: experience with Excel and SQL on large datasets is a plus.
- Experience in the e-commerce sector is a plus.
