Skills:
Product Knowledge, Technical Support, Customer Service, Time Management, Multitasking, sales support,
Job Description
As a GTM Support Executive, you will play a crucial role in ensuring the successful execution of our Go-To-Market strategy and providing exceptional support to our customers throughout their journey. Working closely with cross-functional teams, you will be responsible for delivering timely and effective assistance to customers, addressing their inquiries, and ensuring a seamless experience.
Responsibilities
- Provide comprehensive support to customers throughout their journey, including pre-sales inquiries, onboarding, training, and ongoing assistance.
- Serve as the primary point of contact for customer inquiries, offering timely and accurate responses via email, phone, or other communication channels.
- Collaborate with sales and marketing teams to understand customer requirements, provide product information, and support sales efforts.
- Assist in the development and execution of GTM strategies, including product launches, promotions, and campaigns.
- Conduct product demonstrations and presentations to potential customers, showcasing key features and benefits.
Qualifications
- Bachelor's degree in business, marketing, communications, or related field.
- Proven experience in a customer-facing role, preferably in customer support, sales, or marketing.
- Strong communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
- Excellent interpersonal skills and the ability to build rapport with customers and internal stakeholders.
