Summary
As an Analyst on our Revenue Operations team, you will be responsible for supporting Yelp’s Sales and Customer Success groups to help make data-driven decisions, execute sales processes, distribution of accounts, and administer compensation. Success in the role is defined by the candidate's ability to deliver timely results, establish systems integrity, data accuracy, and improve technical capabilities. You will help identify and reduce systems risk while proactively communicating improvements to leadership. Our team is customer oriented, focused on helping Sales and Customer Success attain and surpass their goals.
Yelp is where you can be part of an empowering mission and build a rewarding career that grows with you. Yelp is powered by a global community of collaborative people with shared values. We’re tenacious individuals who believe in our mission to connect people to great local businesses. Yelp is a remote workplace where your work makes a difference, where you are seen as a whole person, and where you will grow with our support and guidance. If you’re looking for a career (not a job) with a company that is invested in you as a whole person, from personal development, compensation, training, and more, we know just the place.
We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.
What You'll Do
- Utilize data in order to develop hypotheses and recommendations for business problems and present those ideas back to leadership to drive change and gain investment.
- Support data collection, cleaning, analysis, and visualization projects for current and net new initiatives.
- Become an expert in our sales policies, our CRM (Salesforce) and compensation process in order to understand and maximize their impact on our ability to support the sales group’s goals.
- Optimize internal processes that support policy and develop workflows and methodologies to increase accuracy, efficiency and effectiveness of variable compensation administration.
- Execute ad hoc requests and inquiries within Salesforce in order to help answer sales leader questions related to variable compensation and account assignment policy and execution.
- Monitor and report on the status of assigned projects including identifying actual or potential issues and risks which may impact final results or deliverables. Provide routine updates to the business and senior levels of leadership.
- Manage and resolve cases and inquiries efficiently, adhering to established protocols and guidelines while ensuring consistent and exceptional customer service experience.
What It Takes To Succeed
- Minimum of 2+ years of working experience within planning, business operations, finance, sales/revenue operations, customer success management, or in management consulting roles for these functions.
- Requires an understanding of standard business practices related to Sales and/or Customer
- Success processes and systems - experience with projects improving these processes is a plus.
- Data-driven approach to problem-solving.
- Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
- Experience in leveraging technology to automate and streamline internal processes, increasing operational efficiency and scalability.
- Capable of working a queue of requests and meeting SLAs
- Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
- Advanced Excel Skills (Index Match, pivot tables, etc. )
- Experience with a CRM, ideally Salesforce
- Experience with data analysis and visualization tools (SQL, Tableau, etc)
What You'll Get
- Effective your first day: Full medical, vision, and dental
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Compensation range for this position is $75,000.00- $100,000.00 annually. You may also be offered a bonus and benefits.
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
US Recruiting and Applicant Privacy Notice
