Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.
THE GIG
We are seeking an exceptional Sales Operations Coordinator to join our team in Camden, London.
In this role, you will work closely with the Benelux region and support the Southern Sales Operations Team. Additionally, you will work alongside our Sales, Distribution Centre, Supply & Demand, and Finance teams to provide operational support to our wholesale partners in the EU.
- Manage all daily activities and be the key point of contact for enquiries from customers and other departments. Working closely with Sales Teams, Distribution Centre, Supply & Demand teams to ensure relevant information, issues, process changes are promptly dealt with
- Ensure all customers’ queries are managed and that suitable measures are in place to protect the customer from undue failures of Quality, Cost or Delivery performance
- Ensure prompt, timely and accurate input of customers’ orders within given deadlines
- Highlight any problems/errors identified on customers’ orders and ensure customer order details are validated prior to order entry
- Release orders according to allocation coverage, customer requested delivery date, customer shipping and fulfilment requirements and company target needs.
- Handle returns of goods, strictly following the company’s guidelines and rules
- Regularly report to Senior workload status, addressing issues to be solved
- Maintain the ship-to customers’ master file and audit data governance
- Liaise closely with other departments to ensure full conformity to customer requirements and efficient handling of account. Liaising with credit department to ensure that queries are resolved and with Supply & Demand to ensure full- and in-time coverage of orders.
- Liaise with the warehouse and distribution to ensure that VAS is carried out correctly and that SLA are respected as well as on time delivery
- Provide cover as necessary for other staff members (i.e., holidays, sickness, etc).
- To support and assist any colleague and department in case of need or if required
THE STUFF THAT SETS YOU APART
- Proven track record in B2B/Wholesale operations in the fashion industry. Working with a Footwear brand would be highly advantageous.
- Excellent math, organization, and time management skills
- Ability to work in a fast paced, performance-based environment
- Able to manage interpersonal relationships
- Handling and understanding of analytical data
- Focus on data accuracy, proactive and detail oriented
- Process driven, supply chain and operationally driven
- Completer, finisher, forward thinking,
- Innovative, adaptable, and willing to embrace change
- Customer orientated
- Fluent in English; proficiency in French or Dutch is a plus
- Team player and collaborative
- Exceptional written and oral communication skills
- High standard of IT literacy – ability to use ERP and CRM systems, in addition to Microsoft Office packages (Word, Excel, etc.)
- EDI literacy is a plus
WHAT’S IN IT FOR YOU?
- Hybrid working (3 days in office)
- Welcome to the family free pair of Docs
- 65% off all Docs
- Award-winning ‘Buy As You Earn’ Dr.Martens share plan
- Private healthcare
- A dedicated culture team
- 2 paid volunteer days per year
Are you ready to fill your boots? Apply now.
