Company Description:
Are you a winner? Then we want you. Come join our young, dynamic, championship like environment at TEC Agencies Ltd/TEChnical Building Products where we prioritize winners. We are a fast-paced, innovative, and collaborative environment, where every team member plays a crucial role in driving growth. There are two facets to our business, one being TEChnical Building Products which is a 2-Step Distribution Building Products company selling directly to wholesalers, building products dealers, multi-line yards, and gypsum specialty dealers. The other end of our business being TEC Agencies which is an independent manufacturer’s representative that works directly with Architects, Specification Writers, and the Design Community.
Job Description:
We are seeking an organized and proactive Sales Operations Coordinator to support our daily operations while delivering excellent customer service. This role involves managing order entries, invoicing, accounts receivable (AR) and accounts payable (AP) reporting, coordinating logistics and client outreach, assisting with inventory control, and handling customer service inquiries. The ideal candidate will be detail-oriented, possess strong communication skills, and have the ability to handle multiple tasks while maintaining positive relationships with clients. This is a dynamic position that plays a crucial role in ensuring smooth operations and customer satisfaction.
Key Responsibilities:
- Order Entry: Accurately enter customer orders into the system, ensuring all details are correct and up to date.
- Invoice Management: Generate and send invoices to customers on time, ensuring all billing information is accurate.
- Client Outreach: Conduct cold calls to schedule lunch & learn sessions with potential clients, providing information about the company's products/services.
- Logistics Coordination: Schedule trucks to pick up orders, ensuring timely deliveries and managing transportation logistics effectively.
- Inventory Assistance: Assist with regular inventory counts, ensuring stock levels are accurate and discrepancies are resolved promptly.
- Inventory Accuracy: Support efforts to maintain inventory accuracy, including reconciling physical counts with system records and tracking inventory movement.
- Customer Service: Serve as the main point of contact for customer inquiries, addressing issues such as order status, delivery inquiries, and billing questions in a timely and professional manner.
- Issue Resolution: Address and resolve customer complaints or concerns, ensuring satisfaction and fostering long-term client relationships.
- Customer Feedback: Gather customer feedback and relay insights to relevant teams to improve service delivery and product offerings.
- Client Relationship Management: Build and maintain positive relationships with customers, ensuring they feel valued and supported throughout their experience.
Qualifications:
- Strong organizational skills with attention to detail
- High-Level athletes are a preference
- Excellent communication skills (both verbal and written)
- Ability to multitask and prioritize tasks effectively
- Experience in office administration, operations, and customer service is preferred
- Experience in the Building Products Industry is a plus
- Experience working with architects or the design community is a plus
- Proficiency in Microsoft Office Suite or equivalent software
- Familiarity with inventory management systems
- Experience with invoicing, AR reporting, and inventory management
- Strong customer service skills with a focus on resolving issues and maintaining customer satisfaction
- Ability to handle customer inquiries, complaints, and concerns with professionalism and empathy
- French Speaking is a plus
Working Conditions:
- Full-time position
- Office-based
- Standard business hours
- Young Dynamic Positive Working Environment
- Parking Available On-Site
