Sales Operations Specailist - Planning, Pandora NAM
As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.
About the Team:
The
Sales Operations Specialist - Planning focuses on supporting the detailed execution of workload plans, ensuring tasks are prioritized, balanced, and well-documented for Pandora's North American retail stores. This role partners closely with the Workload Planning Specialist and cross-functional teams to execute workload strategies, optimize task organization, and facilitate flawless store operations
Your Role as a Sales Operation Specialist – Planning:
Workload Execution Support:
- Support the Workload Planning Specialist in implementing the workload calendar, ensuring timely and detailed input of tasks.
- Review and validate workload submissions for clarity, completeness, and alignment with operational timelines.
- Partner with cross-functional teams to resolve immediate workload conflicts and refine task requirements.
Task Coordination:
- Coordinate with field leadership and home office teams to ensure tasks are entered accurately and in advance of execution deadlines.
- Track workload adjustments and changes, communicating updates to field teams as needed.
Workload Calendar Maintenance:
- Maintain and update task lists and workload calendars, ensuring alignment with key event plans and quarterly priorities.
- Assist in monitoring adherence to workload plans, providing ongoing feedback to improve execution consistency.
Collaboration & Reporting:
- Serve as a point of contact for task-related questions, liaising between the Workload Planning Specialist, field leaders, and home office teams.
- Support workload reporting by gathering execution feedback and highlighting process improvement opportunities
Craft your career with us if you have :
- Bachelor’s degree in Business, Marketing, or related field.
- 1-3 years of experience in program management, customer experience, or operational roles. Required skills
- Strong organizational and task management abilities.
- Attention to detail with excellent follow-up skills.
- Strong written and verbal communication for task clarity and coordination.
- Proficiency in task management tools and systems.
- Ability to adapt to shifting priorities and collaborate across teams.
Success Traits:
- Meticulous Attention to Detail
- Strong Organizational Abilities
- Proactive Task Coordination
- Effective Communication Skills
- Collaborative Team Player
Our Benefits:
- We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future
- We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!
- We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
- We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays
New York City Salary: $85,000 – $100,000 commensurate on experience
About Pandora:
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
About Pandora NAM:
The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.
Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.
